Casual Night Team Member

Lighthouse Hotel Management; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic hospitality company in Liverpool is seeking a guest-focused individual to join its Nights Team. The role involves providing professional service throughout the night, assisting with check-ins and departures, and ensuring a calm atmosphere for guests. Ideal candidates will have a proactive attitude and the ability to work flexible shifts, including weekends and holidays. Competitive salary and opportunities for career advancement are offered.

Benefits

Competitive salary

24/7 access to an online GP

Extensive training programs

Employee discounts on hotel stays

Vibrant work environment

Employee recognition programs

Uniform provided

Death in service benefit

Qualifications

• Natural people-person comfortable working through the night.
• Experience in hospitality or customer service is helpful.
• Calm, reliable, and proactive, especially in quiet moments.

Responsibilities

• Provide warm, professional service to guests throughout the night.
• Support with late check-ins, early departures, and other tasks.
• Assist with overnight cleaning and prepare the hotel for the day.

Skills

Customer service

Detail-oriented

Proactive

Job description

Overview

Lighthouse Hotel Management are looking for an enthusiastic and guest focused person to join the Nights Team at our dual property at The Halyard at The Rope Walks and Holiday Inn Express Central. You will play an integral part within a wider team, ensuring our guests are happy and safe throughout the night.

Responsibilities

• Providing warm, professional service to guests throughout the night
• Supporting with late check-ins, early departures, and everything in between
• Assisting with overnight cleaning and preparing the hotel for the day ahead
• Carrying out basic night audit tasks and reporting as required
• Ensuring safety, security, and a calm atmosphere throughout the hotel
• Working closely with the Nights Supervisor and wider team to keep standards high

Qualifications / Requirements

• A natural people-person who is comfortable working through the night
• Experience in hospitality or customer service is helpful (but not essential)
• Calm, reliable and proactive – especially in quiet or unexpected moments
• Detail-focused and happy to roll up your sleeves when needed
• Able to work shifts that include weekends and bank holidays

About the properties

As a dual property you will be working with The Halyard, Rope Walks Liverpool, which is a new hotel opened under the IHG Vignette Brand, the first of the Luxury lifestyle Brand in the UK. As well as The Holiday Inn Express Central, another new build property under the IHG Brand. Both managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

Benefits

• Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
• Enhanced benefits for all employees - including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.
• Uniform & Meals on duty provided
• Death in service benefit for contracted employees