Casual Library and Information Assistant

Stockton-on-Tees Borough Council; Tees Valley; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

Hourly rate £15.11

Job summary

Stockton-on-Tees Borough Council offers an exciting casual opportunity as a Library and Information Assistant. You will help create a welcoming library experience for customers of all ages, assist with enquiries, promote resources, and support community activities across our library service including the Mobile Library.

You will engage with residents to access information and services. This role is on an as-and-when-required basis, covering holidays and sickness across the Public Library Service

Qualifications

• Experience in a Library or customer-focused environment is required.
• Good book knowledge and a passion for reading is essential.
• Excellent communication skills when dealing with the public.

Responsibilities

• Assist with enquiries and promote library resources.
• Support day-to-day operations across the service.
• Help deliver community activities and events.
• Assist members of the public in using IT suites.

Skills

Customer service

Communication

Reliability

Teamwork

Tools

Library Management System

IT Skills

Job description

• Are you passionate about delivering quality customer-focused services?
• Do you enjoy engaging with a diverse range of people?

Look no further! We have an amazing opportunity for people to join our Casual Library and Information Assistant Team.

About the role

As a Casual Library and Information Assistant, you'll help create a welcoming and engaging library experience for customers of all ages. Working across our library service, you'll support day-to-day operations, assist with enquiries, promote library resources, and help deliver a range of community activities and events.

You will work closely with residents, helping them access information and make the most of the services available. This is a varied and rewarding role where you'll play an important part in connecting people with their local community and supporting a modern, customer-focused library service.

You will work on an as and when required basis, covering holidays and sickness across the Public Library Service including the Mobile Library. This work is often at short notice across all or part of the working day.

Opening hours vary and include evening openings until 8pm and Sundays, so a flexible attitude to work is required.

About you

You will be enthusiastic and reliable with excellent communication skills as you will deal with enquiries from members of the public of all ages and from a diverse range of backgrounds. Experience of working in a Library or customer-focused environment is required for this role.

Good book knowledge and a passion for reading is essential, alongside the ability to share this with Library customers and partners to encourage them to develop a love of reading.

IT skills are an essential part of the role as you will use our Library Management System, for which training will be given, as well as assisting members of the public using our IT Suites.

To learn more about the role and what we're looking for, please refer to the Job Description and Person Specification in the Supporting Documents section.

Why join us?

At Stockton-on-Tees Borough Council, we know that great people deliver great services. That's why we are committed to creating a workplace where employees are trusted, valued and supported.

In return, we offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:

• A competitive salary of £15.11 per hour
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.

Think this could be the right opportunity for you?

We'd love to hear from you. For an informal discussion about the role, please contact:

Lucie Lightfoot - Librarian

[e-mail]

01642 528517

Please note that we’re unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.

Important Applicant Guidance

Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Application Updates and Communication

All updates regarding your application, including interview invitations, will be sent from ‘[e-mail]’ to the email linked to your North East Jobs account, and will also appear in the ‘My Messages’ section of your account.

Rehabilitation of Offenders Act 1974 (Exemptions)

This post is exempt from the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended). Applicants are therefore required to disclose all criminal convictions, cautions, reprimands, and final warnings, including those which would normally be considered spent, subject to the filtering rules applicable under current legislation.

Right to Work

All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.

Council Principles

The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.

Limitations

Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.