Casual In Room Dining Assistant

www.findapprenticeship.service.gov.uk - Jobboard; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious hotel in Edinburgh is hiring a Casual In-Room Dining Assistant. This role focuses on providing a luxurious dining experience with responsibilities that include maintaining high standards of guest service, flexibility with shifts, and participation in training. Ideal candidates should have excellent communication skills, a passion for hospitality, and a proactive approach to guest interactions. Comprehensive training and development opportunities are offered.

Benefits

Competitive hourly rate of £12.21

Free meals while on duty

Discount on Food & Beverage

Discounted leisure facilities

Discounted hotel stays

28 days of annual leave, increasing with service

Flexible additional holiday purchases

Pension enrolment

Fully funded apprenticeships

Qualifications

• Experience in hospitality is not required; enthusiasm and a commitment to learning are essential.
• A passion for delivering exceptional guest experiences.
• A professional appearance and manner always.

Responsibilities

• Uphold high standards of discretion and respect for guest privacy.
• Maintain punctuality and grooming standards.
• Support additional Food & Beverage outlets when necessary.
• Proactively address and resolve guest requests.

Skills

Outstanding communication skills

Teamwork

Positive attitude

Adaptability

Resilience

Job description

Job Ref: AM14633Branch: The Caledonian EdinburghLocation: The Caledonian, EdinburghSalary/Benefits: £12.21 Per Hour + Exclusive BenefitsContract type: CasualHours: Part TimeShift pattern: Flexible HoursPosted date: 30/07/2025Closing date: 01/09/2025

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

Located in the heart of Scotland’s capital, we are proud to celebrate The Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way! We’re delighted to be recruiting for our newly reimaged bedrooms and guest experience.

We would love for you to embark on the journey to our next chapter, The Caley Way! We’re delighted to be recruiting for our newly reimagined dining experiences. Located in the heart of the hotel, The Court embodies the history and character of its rich past, combining vintage luxury and mid-century design. A social scene for residents and locals to gather and celebrate, showcasing exquisite and original heritage features, a grand cocktail bar, exceptional all-day dining, patisserie, lounge and finished with a live music stage.

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits:

• Competitive Hourly Rate of £12.21
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

The Role:

We are seeking a dedicated and enthusiastic individual to join our prestigious hotel as our Casual In-Room Dining Assistant. In this role, you will be integral in delivering a luxurious and personalised dining experience for our esteemed guests. From morning coffees to evening refreshments, you will contribute to ensuring each guest's expectations are exceeded, always providing a memorable and seamless service.

You will also be responsible for the presentation of welcome amenities for our most distinguished guests, ensuring their arrival is met with thoughtful detail and elegance. As part of a committed and knowledgeable team, you will work collectively to maintain our hotel's outstanding reputation for guest satisfaction.

Experience in hospitality is not required; however, we seek candidates who demonstrate enthusiasm, curiosity, and a strong commitment to learning. We are dedicated to supporting your professional growth through comprehensive training and development opportunities.

Key Responsibilities:

• Always uphold the highest standards of discretion and respect for guest privacy.
• Maintain punctual attendance, arriving in full uniform and adhering to established grooming standards.
• Accurately clock in and out at the start and end of each shift.
• Comply with all hygiene, health and safety, fire regulations, and relevant hotel policies.
• Execute cleaning duties as assigned within food and beverage outlets.
• Adhere strictly to all brand and service standards established by the hotel.
• Attend all required training sessions and meetings during working hours.
• Support additional Food & Beverage outlets and operational departments when necessary.
• Exhibit flexibility in working a rotating schedule, including weekends and holidays.
• Perform additional duties as assigned by management.
• Conduct all responsibilities with a positive, courteous, and professional demeanour.
• Ensure all front and back-of-house areas are kept clean, organised, and presentable.
• Proactively address and resolve guest requests or concerns whenever possible.
• Attend shift briefings and provide thorough end-of-shift handovers.
• Offer assistance to guests in need, demonstrating initiative and care.

What we Desire:

• A passion for delivering exceptional guest experiences.
• Outstanding communication skills and a consistently positive attitude.
• Strong teamwork and collaboration capabilities.
• Adaptability and resilience in a fast-paced hospitality environment.
• A professional appearance and manner always.
• A proactive approach to challenges and a commitment to continuous improvement.

If you are enthusiastic about curating unforgettable guest experiences and are eager to contribute to our esteemed hospitality team, we invite you to apply for this exciting opportunity.