Casual Hotel Receptionist

The Alexander Hotel Collection; Turners Hill; On-site; GBP 10,000 - 40,000; Part time

Job description

Apply for this job

Casual Hotel Receptionist

Alexander House Hotel & Utopia Spa, East Street, Turners Hill, East Grinstead, West Sussex, RH10 4QD

CASUAL HOTEL RECEPTIONIST

Up to £13.68 per hour including holiday pay

You will also receive a service charge payment based on the hours worked each month.

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels, a private group of quality hotels of distinction just outside London.

5 Red Star Hotel, award-winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.

2 award-winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35 covers), together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

Please see our website for a full list of facilities.

Join our Front of House team under the direction of our experienced Front of House Manager and Guest Services Managers. There are a team of receptionists, switchboard operators, and concierge to support you.

The Role

A smart, friendly, well-organised, guest service-focused individual is sought to assist our professional Hotel Reception team during busy periods. You must have a five-star smile and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

From the time a guest enters the hotel and spa to the time they pay their bill and leave, you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they can perform to achieve excellence.

• Welcoming arrival guests
• Guest check-in and rooming
• Enquiry handling - both in person and on the telephone
• Posting of charges and guest billing
• Taking bedroom reservations
• Producing daily Activity Report for all internal departments
• Upselling facilities and rooms
• Organising porter service where needed
• Balancing the shift and completing 'end of day' procedures

Requirements

• Shifts on offer cover 7.00am – 3.00pm or 2pm to 10pm, over 7 days per week with some weekend shifts available
• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guests
• Organised and good attention to detail
• Accurate data entry and computer work