Casual Hospitality Hosts

LFC Foundation; Liverpool; On-site; GBP 20,000 - 30,000; Part time

Job summary

An iconic football club is seeking enthusiastic Casual Hospitality Hosts to enhance guest experiences during match days and events. This role offers the chance to work in a vibrant environment, ensuring safety and comfort for all attendees. You will be responsible for conducting ticket checks, assisting guests, and collaborating with a dedicated team. If you are passionate about customer service and thrive in dynamic settings, this is a fantastic opportunity to join a supportive team at a world-renowned venue. Embrace the chance to contribute to memorable moments in sports while developing your skills in a flexible role.

Benefits

Complimentary transport on match days

Uniform provided

Qualifications

• Experience in front-of-house or customer service roles is essential.
• Ability to maintain a calm demeanor in challenging situations.

Responsibilities

• Conduct ticket checks and ensure a safe environment for guests.
• Provide exceptional customer service during events and match days.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Education

Level 2 Certificate in Spectator Safety

Job description

About The Role

Liverpool Football Club is seeking confident, professional individuals who are passionate about providing exceptional customer service. As a Casual Hospitality Host, you will play a key role in creating a memorable experience for our guests during match days and events throughout the season.

This role offers the chance to work at one of the world’s most iconic football stadiums, in a supportive and professional team. With casual shifts and complimentary Stagecoach transport on match days. If you have a wealth of experience and a professional, friendly approach, this is a great opportunity to bring your skills to a dynamic environment.

What will you be doing in the role?

1. Conducting ticket checks, bag searches, and security wanding to ensure a safe environment for all guests.
2. Escorting guests to their designated boxes, suites, and tables with professionalism and care.
3. Overseeing guest access at doors, escalators, and lifts to ensure smooth and easy transitions.
4. Collaborating with the management team, stewards, and other safety hosts to ensure efficient operations.
5. Offering a high level of customer service to enhance the guest experience.

We Are Looking For People Who

1. Have excellent communication skills, and a calm and steady approach to challenges.
2. Have a commitment to providing excellent customer service.
3. Have previous experience in front-of-house or customer service role.
4. Take pride in offering a great service and creating a welcoming environment.
5. Comfortable remaining in one position for extended periods during events.

A strict dress code applies (all uniform will be provided).

By applying for the position of Casual Hospitality Host with Liverpool Football Club, please be aware that this role requires the completion of a Level 2 Certificate in Spectator Safety (as per the Sports Grounds Safety Authority), which must be completed within 12 months from the date of your first induction training.
By submitting your application, you confirm that you can commit to completing the Level 2 Certificate in Spectator Safety within 12 months from your first induction training. As this qualification is essential for the role, if you are unable to complete it within this timeframe, we may not be able to progress your application.

This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

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