Casual Health Club and Spa Receptionist - Host

Hand Picked Hotels Ltd; City of Edinburgh; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established industry player is seeking a Health Club & Spa Receptionist to join their team at a prestigious Georgian country house hotel. This role focuses on delivering exceptional guest experiences through attentive service and emotional intelligence. You'll engage with guests to create memorable moments, ensuring they feel at home and relaxed. With a competitive hourly rate and the chance to be part of a diverse and inclusive team, this position offers a unique opportunity to grow in the hospitality industry while enjoying the beautiful surroundings of Edinburgh.

Benefits

Uniform provided

Meals on duty

Opportunity for friendships

Diversity and Inclusion celebrations

Qualifications

• Experience in customer-focused roles, ideally in Health and Spa.
• Ability to anticipate guests' needs for a memorable experience.

Responsibilities

• Deliver exceptional guest experiences with personalized service.
• Maintain effective communication with the Health Club & Spa team.

Skills

Customer Service

Emotional Intelligence

Computer Skills

Problem Solving

Job description

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Health Club & Spa Receptionist / Host on a casual hours basis at Norton House Hotel & Spa, part of Hand Picked Hotels.

Sweeping past the original stone gatehouse and journeying along the tree-lined drive of Norton House Hotel & Spa in Edinburgh, this prestigious Georgian country house leaves an indelible first impression. Like fine malt whisky, it has improved with age. Now a mecca for stylish dining, 21st-century comforts and cutting-edge technology blend with historic features to create a sense of the old and new working in unison. This 1840 country house hotel is an idyllic Scottish wedding venue and one of the best meeting venues in Edinburgh, thanks to its location, just 5 minutes from Edinburgh Airport and 20 minutes from the city centre.

About the Role

• The role of our Health Club receptionist/ host is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
• You will be expected to demonstrate a high level of engagement with guests throughout their time in the Health Club & Spa to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity.
• In collaboration with the Health Club & Spa team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the days activities.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About You:

• To be considered for this role you will have knowledge and experience of working in a customer focused role, ideal for anyone who is interested in a career in Health and/or Spa.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• You’ll have proficient computer skills.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

Our Benefits include:

• A competitive hourly rate of £13.82.
• This role is being offered on a casual hours basis, hours will be discussed during interview stage and will be dependant on business needs to cover holidays and busy periods.
• Uniform and meals on duty provided.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.