Casual Front of House Sales Assistant

Liverpool FC; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

Liverpool FC is hiring Casual Front of House Assistants for their Stadium Tours & Experiences. This role involves welcoming visitors, managing queues, and ensuring a positive experience at the historic Anfield stadium. Ideal candidates will have strong customer service skills and be available for variable hours, including weekends.

Qualifications

• Previous customer service experience is required.
• Experience handling cash payments preferred.

Responsibilities

• Meeting and greeting customers and managing long queues.
• Checking visitors in on tours using multiple booking systems.
• Issuing tickets and processing cash and card payments.

Skills

Customer Service

Communication

Interpersonal Skills

Job description

Please Note: The application deadline for this job has now passed.

About the role

Here at Liverpool Football Club, we are currently recruiting for Casual Front of House Assistants for our Stadium Tours & Experiences.

At our Museum and Tour Centre, we welcome visitors from across the globe to the historic and unique stadium of Anfield, where they can bask in the history of the past, and the history-makers of the present. You will be the first point of contact for our customers and will create a positive first impression, connecting with all our visitors.

This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis. Please be aware that most shifts offered for this role may fall only to weekends and school holidays.

What will you be doing?

• Meeting and greeting customers and managing long queues.
• Checking visitors in on our tours using multiple booking systems and technology platforms.
• Issuing tickets and processing cash and card payments.
• Taking souvenir photographs, printing off, promoting, and selling the souvenir photographs.
• Engaging with all visitors and distributing/ collecting audio guide devices.
• Troubleshooting audio guide devices and effective stock management of the devices to ensure reception and tour is fully stocked prior to each tour.
• Ensure all areas are well stocked, presentable, and clean and tidy.
• Ensure the safe flow of visitors through your areas, including the security and safety of all visitors to ensure health and safety compliance.

Who are we looking for?

We are looking for a team player who is highly organised and engaged. Someone who is ready to deliver the highest standards of customer service to all our guests, acknowledging a wide variety of languages and cultures. You will be a quick learner, with strong communication and interpersonal skills.

Previous customer service experience is required. Experience handling cash payments and working within a sales-driven environment is preferred.

Why should you apply?

This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all colleagues and volunteers to share this commitment.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity, and inclusion and are always looking to make a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code, and being recognized as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and are dedicated to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

• Business Area Hospitality, Tourism & Events