Casual Front of House Sales Assistant

LFC Foundation; Liverpool; On-site; GBP 20,000 - 28,000; Part time

Job summary

An established industry player is seeking Casual Front of House Assistants for an exciting role at a historic stadium. This position involves providing exceptional customer service to visitors from around the world, ensuring a memorable experience during their tours. You'll be responsible for greeting guests, managing ticketing, and maintaining a welcoming environment. If you thrive in dynamic settings and have a passion for hospitality, this role offers flexible hours and the chance to be part of a team dedicated to inclusivity and community engagement.

Qualifications

• Previous customer service experience is required.
• Experience in a sales-driven environment is preferred.

Responsibilities

• Greeting customers and managing queues effectively.
• Issuing tickets and processing payments.
• Troubleshooting audio guide devices.

Skills

Customer Service

Cash Handling

Communication Skills

Interpersonal Skills

Education

High School Diploma

Tools

Booking Systems

Audio Guide Devices

Job description

About The Role

Here at Liverpool Football Club, we are currently recruiting for Casual Front of House Assistants for our Stadium Tours & Experiences.

At our Museum and Tour Centre, we welcome visitors from across the globe to the historic and unique stadium of Anfield, where they can bask in the history of the past, and the history-makers of the present. You will be the first point of contact for our customers and will create a positive first impression, connecting with all our visitors.

This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis. Please be aware that most shifts offered for this role may fall only to weekends and school holidays.

What will you be doing?

• Meeting and greeting customers and managing long queues.
• Checking visitors in on our tours using multiple booking systems and technology platforms.
• Issuing tickets and processing cash and card payments.
• Taking souvenir photographs, printing off, promoting, and selling the souvenir photographs.
• Engaging with all visitors and distributing/ collecting audio guide devices.
• Troubleshooting audio guide devices and effective stock management of the devices to ensure reception and tour is fully stocked prior to each tour.
• Ensure all areas are well stocked, presentable, and clean and tidy.
• Ensure the safe flow of visitors through your areas, including the security and safety of all visitors to ensure health and safety compliance.
  
  

Who are we looking for?

We are looking for a team player who is a highly organised and engaged. Someone who is ready to deliver the highest standards of customer service to all our guests, acknowledging a wide variety of languages and cultures. You will be a quick learner, with strong communication and interpersonal skills.

Previous customer service experience is required. Experience handling cash payments and working within a sales driven environment is preferred.

Why should you apply?

This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

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