Casual Food & Beverage Team Member

Edinburgh Marriott Hotel Holyrood; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the exciting team at Edinburgh Marriott Hotel Holyrood as a Food and Beverage Team Member, where you'll deliver exceptional dining experiences. This role involves serving food and beverages, providing excellent customer service and ensuring a welcoming atmosphere, all while growing your career in a supportive environment.

Benefits

World class training and development

Unlimited career opportunities

Hot meals on duty

Free gym access

Referral bonus programme

Excellent Spa Discounts

Medicash health cover

Qualifications

• Good level of English required.
• Previous experience in a hotel or hospitality environment preferred.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet and welcome guests in a professional manner.
• Take accurate food and drink orders and communicate them to the kitchen.
• Ensure cleanliness and organization of dining areas.

Skills

Customer service

Communication

Multitasking

Tools

Point of Sale (POS) systems

Job description

Hello from Edinburgh Marriott Hotel Holyrood!

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Edinburgh Marriott Hotel Holyrood is a busy 160-bedroom hotel in the heart of Edinburgh’s old town & of course near Holyrood!

This is a very exciting time for us as we have recently rebranded to world-wide company, Marriott Hotel. The hotel has gone through extensive refurbishment and is the perfect time for you to jump on board and help us enhance our new structure.

We’ll support you, in and out of the workplace by offering:

• World class training and development, including leadership development.
• Unlimited career opportunities.
• Rooms and Food & Beverage discount with Marriott International.
• Hot meals on duty and unlimited access to coffee and hot chocolate.
• Excellent Spa Discounts.
• Free Off-Peak Access to the Gym, because your wellbeing is important.
• Referral bonus programme, rewarding you up to £250 per successful employee.
• A range of team engagement activities throughout the year.
• Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more…
• Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
• Medicash: Medicash provides you with health cover and free GP online video consultations.
• Life Assurance.

Introduction to the F&B Team Member Role.

As a Food and Beverage Team Member at the Edinburgh Marriott Hotel Holyrood, you will play a vital role in delivering a memorable dining experience for our guests. Your main duties will include providing top-notch customer service, taking orders, serving food and beverages, and maintaining a clean, inviting atmosphere in line with the hotel's brand standards.

What we need from you

If you have food service experience then great! If not, don’t worry, we will show you everything you need to know. You just need to be a ‘people person’ – in this role it’s all about the guest!

We are a 24/7 business, therefore, flexibility to work a wide range of days and shifts is an important factor.

Please see a summary of the responsibilities below. This list is not exhaustive:

• Greet and welcome guests in a warm and professional manner.
• Present menus, offer suggestions, and provide detailed information on menu items, specials, and wine pairings.
• Take accurate food and drink orders and communicate them efficiently to the kitchen.
• Serve food and beverages promptly, ensuring proper presentation and temperature.
• Anticipate guest needs and respond to requests or concerns promptly and courteously.
• Process orders through the hotel’s Point of Sale (POS) system.
• Handle payments, including cash and card transactions, ensuring accuracy.
• Ensure that tables, dining areas, and workstations are clean, organised, and well-presented at all times.
• Assist in setting up and clearing down dining areas before and after service.
• Adhere to health and safety regulations, including food hygiene standards.
• Collaborate closely with kitchen and bar staff to ensure smooth service.
• Participate in team meetings and training sessions as required.
• Support colleagues by assisting with additional tasks during busy periods.
• Upsell food and beverage items where appropriate, enhancing guest satisfaction and sales.
• Promote special offers, events, and loyalty programmes to guests.
• Collect and communicate guest feedback to management to help improve service quality.
• Address guest complaints or issues promptly, escalating to management if necessary.

Competencies

• Good level of English required
• Previous experience in a similar role within a hotel, restaurant, or hospitality environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong knowledge of food and beverage service, including wine and cocktail service.
• Professional appearance, proactive and reliable and positive attitude.
• Flexibility to work various shifts, including weekends, evenings, and holidays.
• Basic knowledge of POS systems and cash handling.
• Ability to stand for extended periods and carry out physical tasks as needed.
• A team player with a customer-focused approach.

For more information…

Visit:https://www.marriott.com/en-us/hotels/edimh-edinburgh-marriott-hotel-holyrood/overview/

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