Casual Food and Beverage Assistant

Hilton; Reading; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Flexible shifts

Competitive pay up to £12.71 per hour

Instant pay access

Free meals on duty

Generous holiday allowance

Mental health resources

Crisis Concierge

Job summary

Hilton Reading is seeking a Casual Guest Service Agent to welcome guests with warmth, handle check-in and check-out smoothly, and contribute to memorable stays by delivering the high standard of hospitality Hilton is known for.

In this role you’ll support F&B operations across the bar, restaurant, room service and events; greet guests, take and serve orders, arrange tables, keep areas clean, and follow health, safety and alcohol awareness regulations to protect guests and team members.

Qualifications

• A passion for delivering warm hospitality.
• Integrity in all actions.
• Leadership and teamwork to drive guest satisfaction.
• Ownership and accountability with a sense of urgency.

Responsibilities

• Support all F&B operations across bar, restaurant, room service and events.
• Delight guests by greeting warmly, taking and serving orders accurately, and maintaining high service standards.
• Prepare tables and set dining areas, including folding napkins and arranging tableware.
• Keep work areas clean and organized.
• Maintain compliance with health, safety, sanitation and alcohol awareness regulations.

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Casual Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Flexible shifts – pick up shifts based on your availability, around your other commitments
• Competitive pay – Earn up to £12.71 per hour, with opportunities to grow your career with Hilton.
• Instant pay access - the ability to instantly withdraw up to 40% of earned wages
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources.
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

Here’s what you’ll do during a typical day:

• Support all F&B operations: Work across bar, restaurant, room service, and events
• Delight our guests: Greet guests warmly, take and serve orders accurately, and ensure a consistently high level of service
• Prepare tables with precision: Set and arrange tables for dining and events, including folding napkins, and cleaning and placing tableware
• Ensure cleanliness and safety: Keep work areas clean and organized
• Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well‑being

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.