Casual Food and Beverage Assistant

Apex Hotels; Greater London; On-site; GBP 1,515,000 - 1,929,000; Full time

Job summary

Apex Hotels in London is seeking a Casual Food & Beverage Assistant to join our team. You will work across bar, restaurant, conference and room service facilities and greet guests with a friendly hello and an infectious smile.

You will deliver excellent customer service, maintain consistent standards, and contribute to guest loyalty through a welcoming environment. The role requires a passion for food and drink and a willingness to learn.

Qualifications

• Passion for food and drink and willingness to learn.
• Ability to deliver consistent standards and guest service.
• Excellent attention to detail and problem solving.

Responsibilities

• Be involved across bar, restaurant, conference and room service facilities.
• Greet guests with a friendly hello and your infectious smile.
• Create great customer service and a friendly, welcoming environment to promote guest loyalty.
• Assist guests and resolve inquiries with a smile while multi-tasking.
• Join Apex Hotels in London and deliver a Warmer Welcome to our guests.

Skills

Customer service

Multi-tasking

Attention to detail

Job description

• Be involved in a varied role, working across bar, restaurant, conference and room service facilities.
• Greet our guests when they arrive with a friendly hello and your infectious smile.
• Create great customer service and a friendly, welcoming environment in order to promote guest loyalty
• Gain knowledge of our menus offerings and food and alcohol standards
• Receive 'on the job' and distinct Food and beverage training As a Casual Food and Beverage Assistant, we ask that you take pride in your work and have a willingness to learn. You will have a real passion for food and drink, and you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests that enhances their stay. You will enjoy chatting to our guests, offering help and assistance, you will be great at multi-tasking, you will be efficient at solving guest enquiries with a smile and your infectious personality!, As a Casual Food and Beverage Assistant, we ask that you take pride in your work and have a willingness to learn. You will have a real passion for food and drink, and you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests that enhances their stay. You will enjoy chatting to our guests, offering help and assistance, you will be great at multi-tasking, you will be efficient at solving guest enquiries with a smile and your infectious personality!
• With this in mind, we are looking for a Food and Beverage Assistant who:
  • Can deliver excellent standards
  • Uses initiative
  • has a customer service attitude
  • has the ability to multi-task and organise a variable work load
  • provides excellent attention to detail
  • holds a genuine desire to provide a Warmer Welcome to our guests
• Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday.
• You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Casual Food & Beverage Assistant in London. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay.