Casual Event Level Manager

JIM - Jobs In Manchester; Manchester; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading entertainment venue in Manchester is seeking a Casual Event Level Manager to oversee safety and security operations during events. The role involves managing event supervisors, ensuring compliance, and providing excellent guest service. Ideal candidates will have security management experience and possess necessary qualifications. Join a dynamic team passionate about creating memorable experiences for fans and artists.

Qualifications

• Experience in stewarding and security management in a stadium or arena.
• Experience in incident management preferred.
• Great managerial skills focused on team results.

Responsibilities

• Oversee the Safety & Security team on event days.
• Manage pre and post-event checks for compliance.
• Lead incident management and resolve conflicts.

Skills

Dispute management

Guest service

Team leadership

Education

SIA Door Supervisor License

NVQ Level 3 in Spectator Safety Management

Job description

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About The Venue

A year since opening our doors to up to 23,500 fans per show, Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world’s greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK’s largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet. Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and rest of world, a jewel in the crown of a globally renowned portfolio.

About The Venue

A year since opening our doors to up to 23,500 fans per show, Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world’s greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK’s largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet. Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and rest of world, a jewel in the crown of a globally renowned portfolio.

Role Purpose

We are looking for a Casual Event Level Manager to join our team here at Co-op Live! Reporting to our Security and Venue Management teams, this varied role will oversee our Event Supervisors within the safety and security operation.

Fan focused, escalation point for supervisors, leading incident management, incident reporting, level lead responsibility, conflict and guest resolutions, ownership of staffing deployments on event day, solving shortages and redeployments, leading staff development and feedback during events.

Responsibilities

On Arena event days you will be responsible for running and managing the Safety & Security team for one level of the Arena; along with being responsible for pre and post event checks, to ensure compliance with legislation.

Our Casual Level Managers manage and support a team of supervisors who are responsible for casual event

stewarding and security teams on event days including but not limited to uniform distribution, conflict resolution and briefings. Delivering event team briefings and documents to enable key event information to be shared.

You’ll build strong working relationships with our service partners to ensure we can add additional resource to our teams as and when needed and work with the people operations team, security team & venue management teams to provide the best fan experience.

Knowledge, Skills And Experience

Please note this role is offered on a casual basis.

Joining us as a Casual Event Level Manager, you will ideally have a background in Stewarding and or security management experience in a Stadium, Arena or similar sector. You will be a great manager & leader, who can make things happen along with possessing either of the following –

• SIA Door Supervisor or Close Protection License
• NVQ Level 3 in Spectator Safety Management, or working towards
  
  

You Will Have Skills Across The Following –

• Dispute / conflict management experience
• Great guest service experience
• An infectious can-do approach
• Results focused; you thrive getting results through your team
• Thrive when its buzzing and show resilience in getting things done.
• A strong team player and confident challenging the norm
• Great at building relationships
  
  

Desirable

• Experience in incident management, preferably having a role within a structure
• NVQ 4, Spectator Safety Management, or working towards
• ACT e-learning
• SCaN Awareness
• CCTV license
  
  

Our Inclusion Commitments

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK!

We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.

If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.

Employee Screening and Eligibility to Work

We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

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