Casual Evening Room Attendant

Klarent Hospitality Limited; City of Edinburgh; On-site; GBP 27,000 - 35,000; Full time

Job summary

Join The Caledonian Edinburgh as an Evening Room Attendant, providing exceptional service and maintaining the highest cleanliness standards in our luxury hotel rooms. Applicants should possess a passion for hospitality, meticulous attention to detail, and a commitment to guest satisfaction in a vibrant setting steeped in history.

Benefits

Competitive Hourly Rate of £13.39

Free and healthy meals when on duty

50% off Food & Beverage Venues

Discounted use of Leisure Facilities

Pension enrolment

28 Days of Annual Leave, increasing with long service

Qualifications

• Previous experience in luxury hospitality or housekeeping role.
• Demonstrated ability to maintain high cleanliness standards.
• Exceptional guest service orientation.

Responsibilities

• Provide turndown service, including handling guest preferences.
• Clean and stock guest rooms to high standards.
• Respond to guest requests promptly and efficiently.

Skills

Service Standards

Attention to Detail

Teamwork

Time Management

Customer Service

Integrity

Environmental Awareness

Job description

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

Located in the heart of Scotland’s capital, we are proud to celebrate The Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way! We’re delighted to be recruiting for our newly reimaged bedrooms and guest experience. At The Caledonian Edinburgh, the comfort of our guests is of paramount importance and this commitment is reflected in each guest room. Our rooms and suites have been designed to depict the vast landscape of Scotland and its stories. Drawing inspiration from the original Caledonian Railway crests set atop the hotel’s Grand Staircase, the newly reimaged guest rooms and suites celebrate three of Scotland’s prominent cities, and previous capital cities, Edinburgh, Stirling and Inverness.

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits:

• Competitive Hourly Rate of £13.39.
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

The Role:

As our Evening Room Attendant (Turndown), you would be responsible for cleaning and stocking guest rooms and providing turndown service in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Provide turndown service to include, but not limited to, partially removing and storing bedcover, fulfilling specified guest preferences (i.e. filling ice bucket, etc.) and replenishing amenities, linens and supplies
• Clean and stock guest rooms as assigned, including, but not limited to, cleaning bathtub, toilet, sink, walls, mirrors, tiles, counters and floor surfaces.
• Change bed linen as and when required.
• Dust furniture, pictures, drawers, window ledges and shelves
• Replenish amenities, linens and supplies in guest room.
• Conduct visual room inspection upon completion.
• Dispose of trash and recyclables in accordance with the hotel's green guidelines
• Perform Room Attendant and other housekeeping services, as requested.
• Respond to special guest requests in a timely, friendly and efficient manner.

What We Desire:

At The Caledonian Edinburgh, we are seeking individuals who are not only passionate about hospitality but also committed to delivering service that embodies luxury, elegance, and sophistication. The ideal Room Attendant will possess the following qualities:

• Exceptional Service Standards: Previous experience in a luxury hospitality setting or housekeeping role, with a demonstrated ability to maintain the highest levels of cleanliness, attention to detail, and guest satisfaction.
• Team-Oriented: A collaborative spirit, able to work seamlessly within a close-knit team while supporting colleagues and contributing to a harmonious working environment.
• Meticulous Attention to Detail: A keen eye for detail, ensuring that each guest room reflects the luxury and comfort expected of a five-star hotel.
• Guest-Centred: A dedication to anticipating and fulfilling guest needs, providing exceptional service with a warm, gracious, and approachable demeanour.
• Professional Presentation: Impeccable grooming and a polished appearance, always adhering to the hotel’s luxury standards.
• Time Management & Efficiency: The ability to efficiently manage time and prioritize tasks, ensuring all rooms and areas are prepared to the highest standards in a timely manner.
• Integrity & Discretion: A strong sense of responsibility, integrity, and respect for the privacy and confidentiality of our guests.
• Environmental Awareness: A commitment to sustainability and eco-friendly practices, with a strong understanding of the importance of reducing waste and using environmentally responsible products.
• Adaptability & Reliability: The ability to be flexible and respond effectively to changing needs and challenges in a fast-paced, dynamic environment.

If you are a dedicated hospitality professional with a passion for providing an exceptional guest experience and a commitment to upholding the highest luxury standards, we invite you to join our team at The Caledonian Edinburgh. Together, we will continue to provide guests with an unforgettable experience steeped in elegance, history, and world-class service.