Casual Emergency Control Operator NEW Tameside Council Tameside £13.63 per hour Adult Social Ca[...]

Tameside Integrated Care Partnership; Dukinfield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Casual Emergency Control Room Operator to join their Community Response Service. This role is crucial in providing a 24-hour emergency response to vulnerable individuals in the Tameside borough. You will be part of a dedicated team, responsible for receiving emergency calls, prioritizing actions, and ensuring that help is dispatched effectively. The organization values its people and is committed to creating a supportive environment where everyone can thrive. If you are enthusiastic, motivated, and capable of handling emergencies with composure, this role offers a rewarding opportunity to make a significant impact in your community.

Qualifications

• Ability to react calmly in emergency situations.
• Strong communication skills for liaising with various agencies.

Responsibilities

• Receive and manage emergency calls from agencies.
• Record all calls and take appropriate actions.

Skills

Emergency Response

Communication Skills

Calm Under Pressure

Prioritization

Education

Relevant Training

Job description

Base Location: Dukinfield Town Hall, King Street, Dukinfield, SK16 4LA

Assessment Date: To be arranged

The Role

An opportunity has arisen to join the Community Response Service within Adult Services as a Casual Emergency Control Room Operator. We are looking for an enthusiastic and motivated person who can prioritise and can react calmly to emergency situations, to work within this team.

The Community Response Service provides a 24 hour, 365 days per year emergency response service to vulnerable people living within the borough of Tameside. The service responds to a variety of emergency situations and liaises with a wide range of other agencies as dictated by individual circumstances, including Emergency Planning, the Council’s first response to incidents and emergencies, and in cases supplying and monitoring numerous Telehealthcare devices.

About You

You will work as part of a team within the Community Response Service under the direction of the supervisor, to provide a 24-hour, 365-day call centre service by being responsible for receiving emergency calls from internal and external agencies, taking appropriate action and recording all calls received.

You will complete an induction and be offered the relevant training and support to develop techniques and skills to respond to vulnerable service users.

We can offer you a varied rewarding and interesting career working as part of a supportive team.

About Us

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.