Casual Duty Manager

OxOnArts; Oxford; Hybrid; GBP 17,000 - 19,000; Part time

Job summary

Pegasus Theatre in Oxford is seeking a casual Duty Manager to join our Front of House team. You will help ensure a warm welcome, safe premises and smooth operation during performances, events, and workshops.

Reporting to the Front of House Manager, you will open/close the building, manage duties, process bookings with Ticketsolve, handle cash/card payments and support safeguarding for children and young people. Prior experience and a proactive attitude are essential.

Qualifications

• At least 12 months' experience in customer service or events-focused role.
• Excellent communication skills and a positive, can-do attitude.
• Experience with ticketing systems; cash handling and reconciliation is a plus.
• First Aid at Work qualification and knowledge of GDPR, emergency and fire procedures would be desirable.

Responsibilities

• Provide excellent customer service and welcome.
• Open/close the building and act as Duty Manager.
• House manage performances, events and activities.
• Sell tickets and process bookings using Ticketsolve.
• Support safeguarding and the wellbeing of children and young people.
• Serve refreshments and handle cash/card payments; reconcile takings.
• Keep records accurate and comply with GDPR and data protection.

Skills

Customer service

Events coordination

Excellent communication

Tools

Ticketsolve

Job description

Casual Duty Manager
Salary: £12.71 per hour
Hours: Casual – hours offered as required
Location: Pegasus Theatre, Oxford
Contract: Casual Worker Contract

Pegasus is seeking friendly, organised and proactive Casual Duty Managers to join our Front of House team.

Reporting to the Front of House Manager, you'll play a key role in creating an outstanding experience for everyone who visits Pegasus. You'll support the smooth running of performances, events, creative learning activities and the day-to-day operation of our building, ensuring a warm welcome and a safe, inclusive environment for audiences, participants, visitors and staff.

You’ll be responsible for:

• Providing excellent customer service and visitor welcome.
• Opening and closing the building and acting as Duty Manager.
• House managing performances, events, courses and creative learning activities.
• Selling tickets and processing bookings using Ticketsolve.
• Supporting safeguarding and the wellbeing of children and young people.
• Serving refreshments and handling cash and card payments.
• Reconciling daily takings and floats.
• Maintaining accurate records and complying with GDPR and data protection requirements.
• Responding appropriately to emergency, first aid, security and building issues.
• Supporting the promotion of Pegasus's programme and keeping front of house information up to date.

We're looking for someone with at least 12 months' experience in customer service or an events-focused role, excellent communication skills and a positive, can-do attitude.

You’ll be organised, resourceful and confident working independently and as part of a team, with experience of working with young people. Experience with ticketing systems, cash reconciliation and public-facing venues would be advantageous.

A First Aid at Work qualification and knowledge of GDPR, emergency and fire procedures would also be desirable. This is a casual worker contract, meaning work will be offered as it arises and you can choose whether or not to accept individual shifts.

Pay: £12.60 per hour Closing date: Monday 21 September 2026 Interviews: To be confirmed

Pegasus welcomes and encourages applications from people of all backgrounds and lived experiences, including those from the global majority, d/Deaf, disabled, neurodivergent and LGBTQIA+ communities.