Casual Duty Manager

ATG Entertainment; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

ATG Entertainment is seeking a passionate Duty Manager for its vibrant venues in Manchester. In this role, you will be responsible for ensuring smooth operations during performances and providing excellent customer service while maintaining a safe environment. We welcome diverse applicants and offer various benefits, fostering an inclusive culture within a dynamic team.

Benefits

Mental Wellbeing App

Support Services

Theatre Tickets

Membership Discounts

Pension

Dental Guidance

Qualifications

• Aged 18+ and responsible.
• Experience relevant to customer service is an asset.
• Ability to manage various tasks under pressure.

Responsibilities

• Oversee venue operations during performance times.
• Ensure customer and staff safety and satisfaction.
• Maintain financial accuracy and manage sales opportunities.

Skills

Customer Service

Risk Management

Communication

Job description

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Summary

The Duty Manager assumes responsibility for the venue during performance mode.

More Details

Casual Duty Manager

Are you looking for something a little bit different?

We're seeking Duty Managers who want to work in our exciting, fast-paced, and interesting company.

The Duty Manager is responsible for the venue during performance times. They ensure smooth operations by maintaining customer and staff safety, managing risks, adhering to licensing procedures, providing excellent customer service, ensuring financial accuracy, maximizing sales opportunities, and keeping the venue clean and presentable.

This role offers variety, fun, and challenge. You'll handle a range of tasks as part of a friendly, passionate, and ambitious team, working in a unique venue with a dynamic programme of events.

If you have the skills to help us achieve our goals and share our values, we'd like to hear from you! Experience in the entertainment sector is not essential; we encourage applications from diverse backgrounds, including those underrepresented in the industry. You must be aged 18+ for this position.

If selected, you will be invited to an assessment session on July 22nd or 23rd. Successful candidates must attend an induction on August 5th.

About the Venues

The Opera House, located in Manchester's Quay Street in the Spinningfields district, is a Grade II listed building with a classical design and a capacity suitable for musicals, dance, drama, comedy, and pantomime. It has hosted world premieres of shows like Back To The Future and & Juliet.

The Palace Theatre is another iconic venue, originally built as the "Palace of Varieties" and extensively remodeled. It hosts major West End productions such as Phantom of the Opera, Mamma Mia, and Hamilton.

About ATG Entertainment

Founded in 1992, ATG is a leading live-theatre company offering venue operations, show production, and ticketing services through platforms like ATGtickets.com and LOVEtheatre. Our goal is to bring great shows to the largest audiences possible.

Employee Benefits

• myStrength Mental Wellbeing App
• WeCare Support Services
• Theatre Tickets (subject to availability)
• ATG+ Membership
• Staff Discounts
• Pension
• ToothFairy Dental Guidance

We are a Disability Confident Employer, committed to supporting candidates with disabilities or long-term health conditions. We encourage discussions about accessibility and are dedicated to fostering an inclusive culture.

Find out more about our values at atgentertainment.com and careers.atg.co.uk.