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Casual Duty Manager

Wave Active

Lewes

On-site

GBP 60,000 - 80,000

Full time

5 days ago

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Job summary

Wave Active, an award-winning charity, seeks a Duty Manager for facilities across Lewes. Responsibilities include supervising pool duties, ensuring customer safety, and managing operations to promote active lifestyles in the community. Ideal candidates will possess an NPLQ qualification and strong customer service skills.

Qualifications

Experience supervising leisure facilities.
NPLQ qualification required.
Knowledge of health and safety regulations.

Responsibilities

Supervise and manage all operational functions of the facility.
Ensure customer safety and provide emergency response.
Maintain cleanliness and hygiene standards.

Skills

Customer Service

Lifeguarding

Health and Safety

Education

NPLQ Qualification

Location: Lewes District Sites to include Peacehaven, Lewes, Seaford.

Salary: £12.84 per hour (+ holiday pay)

Background

Wave Active is an award-winning charity and social enterprise, supporting local communities with facilities, activities, and services to inspire active lifestyles.

Our purpose is “Inspiring Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”.

Managing 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we are passionate about providing opportunities that support individuals to gain, regain or maintain: health, fitness, and wellbeing.

Offering a range of activities across our facilities and multifunctional spaces, our team is dedicated to creating an approachable environment enabling individuals to prioritise their health and wellbeing journey.

As a charity, formed in 2006, Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of: facility developments, refurbishments, employment opportunities, new programmes of activity and to support those with health conditions to make health improvements.

The Post in Context

We have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.

As the successful candidate you will supervise and undertake all functions involved in the running of the centre, including pool duties, staff breaks, water testing, pool plant, cleaning, reception and administration tasks within given areas of responsibilities, whilst working to meet the business objectives of Wave to ensure long term financial sustainability.

As a Duty Manager you will maintain constant surveillance of customers in the facility; acting immediately and appropriately to secure the safety of customers in the event of emergency. When necessary, you will provide emergency care and treatment as required until the arrival of emergency medical services.

Customer Service

The priorities of the Duty Manager are:

To provide a friendly and efficient service to all customers. To pro-actively provide information to promote the Lido to the public at all times. To respond positively to customer enquiries.

Operations

To ensure all operational procedures, checklists and work instructions are carried out to a high standard.
To ensure the day to day preparation of facilities (equipment and/or areas of use).
To undertake within the operational demands of the pool, any tasks required from cleaning, reception and administration.
To undertake the opening and closing of the Lido in accordance with published hours and ensure the facilities are provided for the public in accordance with Health and Safety regulations.
To ensure a high standard of cleanliness and hygiene at all times throughout the shift.
To lifeguard and supervise the pool area, assist swimmers in difficulty, undertake any necessary lifesaving first aid as needed.
To ensure that recorded checks on chemical levels of the pool water are carried out and report to the Senior Operations Manager/Area Manager/Maintenance Engineer should it fail to meet the required standard.
To undertake routine checks and maintenance in the Plant Room including backwash of filters.
To maintain the NPLQ qualification by attending regular training sessions and to attend any training as deemed appropriate by the Senior Operations Manager/Area Manager.

Administration

To assist the Management Team in checking stocks of materials held weekly and order replenishment; control their use and security.
To check daily the state of the building, plant and equipment and record any repairs needed in the fault logbook.
To carry out administration tasks and record keeping linked to given areas of responsibilities.
Whilst on duty, to be responsible for the security of the building and its contents.

Staffing

To arrange adequate pool cover, breaks, rotas of staff, cleaning duties for the shift in accordance with the day’s programmes and events.
To ensure customer service standards are met and staff are working to their maximum potential.
To assist with the arranging of cover for staff in advance, taking into account usage, bookings and sickness.
To ensure that financial regulations, including the collecting of cash, are adhered to.
Report any discrepancies to the Senior Operations Manager or Area Manager and/or Head of Finance immediately.
Ensure that booking procedures as set out in general and financial instructions are followed.
Reconcile daily sales and monies received.
Check goods received against orders placed and authorise invoices for payment.

Health and Safety

To be responsible for overall health and safety requirements of the Lido, equipment, premises and users during centre opening hours.
Carry out periodic fire drills to ensure that site employees and coaches are familiar with procedures and that equipment is usable.
Ensure that First Aid equipment is available and usable.
To exercise all due care in respect of Health and Safety at Work and carry out the requirements of the Trust’s systems and procedures on Health and Safety.

Other Duties