Casual Duty Manager

Hilton; Greater London; On-site; GBP 19,000 - 27,000; Part time

Benefits offered by this job

Flexible shifts

Competitive pay

Instant pay access

Free meals on duty

Generous holiday allowance

Mental health resources

Crisis Concierge

Job summary

Hilton is seeking a Casual Duty Manager to oversee hotel operations in the absence of the General Manager. This part-time role focuses on ensuring guest satisfaction, staff coordination, and smooth daily operations at a Hilton property in Greater London.

You will manage front desk activities, coordinate with departments, and lead by example to uphold Hilton's hospitality standards while delivering memorable guest experiences. Flexible shifts and benefits accompany this position.

Responsibilities

• Manage daily hotel operations: front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests with a friendly attitude, prompt inquiries response, and effective issue resolution
• Support across departments including bell service or front desk during breaks or high-volume periods
• Conduct walkthroughs to monitor safety, security, and service quality and address issues promptly
• Provide regular updates and training to ensure the team is informed about hotel offerings, services and local attractions
• Monitor guest satisfaction metrics and identify trends to implement improvements
• Supervise and support team members, provide coaching, and foster a positive work environment

Job description

Job Identification: 227159

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Part time

Salary £16.42 per hour

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Flexible shifts – pick up shifts based on your availability, around your other commitments

• Competitive pay – Earn up to £16.42 per hour , with opportunities to grow your career with Hilton.

• Instant pay access - the ability to instantly withdraw up to 40% of earned wages

• Free meals on duty – Helping you stay energised throughout your shift.

• Generous holiday allowance – Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service.

• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources.

• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.

*Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Casual Duty Manager, you're not just overseeing hotel operations in the absence of the General Manager – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner

• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods

• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly

• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed

• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands https://www.hilton.com/en/brands/ , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog https://jobs.hilton.com/blogs to see why we're more than a great place to stay—we're a great place to work.