Casual Customer Service Assistant

Landmark Theatres UK; Peterborough; On-site; GBP 10,000 - 40,000; Part time

Job summary

A regional theatre organization in Peterborough is seeking a Customer Services Assistant. The role involves delivering exceptional customer service, handling sales operations, and maintaining cleanliness in the venues. Applicants should have strong interpersonal skills and the ability to comply with health & safety regulations. The position offers casual hours with a competitive hourly wage.

Benefits

Company Pension Scheme

Qualifications

• Excellent customer service skills.
• Ability to operate sales technology and tills.
• Knowledge of health & safety standards.
• Willingness to adhere to dress and uniform policy.

Responsibilities

• Deliver outstanding customer service.
• Operate sales points at the venues.
• Maintain cleanliness of Front of House areas.
• Adhere to health & safety standards.

Job description

Overview

About Landmark Theatres: Landmark Theatres is a portfolio of regional venues in North Devon and Peterborough delivering a wide variety of arts and cultural opportunities for local communities, including touring productions, live music, stand-up, theatre, and family productions. We host productions at Queen Theatre, Barnstaple; Landmark Theatre, Ilfracombe; the New Theatre Peterborough; and the Key Theatre Peterborough. We are the largest new theatre entrant to Arts Council England's National Portfolio and work with partners such as Birmingham Royal Ballet, The National Theatre and Paines Plough. We receive an annual grant to support an ambitious artistic mission and are building a new producing theatre organisation outside London. Landmark Theatres is a value-led organisation that aims to innovate, include, collaborate, empower and sustain; we strive to be diverse and inclusive and to reflect the communities we serve.

LANDMARK THEATRES LTD

Job Details

Job Title: Customer Services Assistant

Responsible to: Hospitality

Place of Work: The New Theatre and Key Theatre, Peterborough

Hours of Work: Casual hours as required

Salary: £12.21 per hour or age-related National Minimum Wage Equivalent

Contract: Casual Contract

Pension: Company Pension Scheme available

Start Date: As soon as possible

Summary Of Role

The Customer Services Assistant is responsible for delivering outstanding customer service to patrons of the theatres. This role involves providing information about performances, serving food and beverages, maintaining cleanliness, and ensuring a welcoming and enjoyable atmosphere for all visitors. The assistant will work closely with other team members to support the smooth running of the theatre and cafe operations.

Responsibilities

Operations

• Operate a variety of sales points including (but not limited to) bars, cafes, ice cream sales, merchandise and roaming;
• Operation of till points and the correct use of all associated sales technology;
• Proactive contribution and participation in all sales incentives and upsell schemes;
• Ensure the safety & security of all visitors with support from the senior team;
• Adhere and execute emergency and evacuation procedures;
• Maintain the cleanliness & tidiness of all Front of House areas, including deep cleans as and when required;
• Ensure that all Front of House areas are operated in a manner that is both professional and safe;
• Comply with all health & safety standards, venue licensing laws; Food Safety policies and legislations as advised by venue leadership team;
• Adhere to all Landmark Theatres Policies and Procedures;
• Adhere to all Landmark Theatres Health & Safety procedures.

Customer Service

• Maintain customer service standards that will guarantee the delivery of excellence in all aspects of customer service;
• Act as the face of Landmark Theatres at all times and respond to all customer enquiries, feedback or complaints in a professional manner, representing the organisation appropriately.

Environmental Impact & Ethics

• Ensure that all waste products generated by Hospitality and Front Of House activities are disposed of in a manner which assists Landmark Theatres in working towards "zero to landfill" criteria and contributes to the reduction of plastic use in line with the Landmark Theatres Key Values.

Finance

• Adhere to organisational financial policies ensuring compliance with GDPR;
• Knowledge of required financial reporting as requested.

Other Responsibilities

• Dress in accordance with Landmark Theatres uniform policy;
• Undertake training as relevant to the post, as and when requested;
• Carry out other duties that may from time to time be reasonably required by other departments, to assist Landmark Theatres in achieving its business and charitable objectives.

The job description may be reviewed and amended to meet future needs. Landmark Theatres Ltd is committed to being diverse and inclusive and to safeguarding welfare; applicants may be asked about offences, and a disclosure check may be required if a job offer is made.

To apply for this role please complete the application form and equality, diversity and inclusion monitoring form found on our website. All applicants will receive a response regardless of the shortlisting outcome.