Casual Customer Service Advisor - DGA12224

Dumfries and Galloway Council; Scotland; On-site; GBP 20,000 - 28,000; Full time

Job summary

Dumfries and Galloway Council is seeking energetic and enthusiastic individuals for the role of Casual Customer Service Advisor. This position involves providing excellent customer service across multiple sites within the Stewartry and Wigtownshire areas, handling various community-focused tasks with flexibility in working hours.

Benefits

Access to Vivup platform discounts

Local Government Pension Scheme membership

Cycle-to-Work scheme

Financial support from My Money Matters

Guidance from trained Wellbeing Champions

Qualifications

• Minimum six months of experience working face-to-face with customers.
• Clear commitment to customer service excellence.

Responsibilities

• Support local communities at Customer Services Centres.
• Handle a range of customer enquiries including marriage registrations and library services.

Skills

Communication

Interpersonal Skills

Job description

Advert

Casual Customer Service Advisor

Stewartry and Wigtownshire

£13.26 per hour

Are you energetic, enthusiastic and committed to delivering excellent customer service?

These roles are based within Customer Services Centres which bring together Libraries, Local Studies & Archives, Registration, and face to face Customer Services.

These are casual posts supporting the wider Customer Services Team with the opportunity to work across a number of our sites in the Stewartry and Wigtownshire areas supporting local communities.

In a typical day the service can go from registering a marriage, delivering BookBug sessions, distributing library books and supporting customers with general enquiries.

So, if you love variety in your day and flexibility in your working hours we want to hear from you.

Ideally, you'll have excellent communication and interpersonal skills and be able to deal with customer enquiries sensitively.

Advert cont...

You'll have at least six months experience working face to face with customers with a clear commitment to customer service excellence.

The roles will offer weekday/evening/weekend working and a current driving licence is an essential requirement of this post. However, if you have a disability which precludes you from holding a driving licence consideration will be given if alternative transport can be arranged.

In return we'll provide you with all training necessary to fulfil the role and an opportunity to make a difference in our local communities.

This post is subject to a Baseline Personnel Security Standards check, and this includes candidate vetting through Disclosure Scotland.

With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.

For further information please contact

Jason Ward: Resources Team Leader

030 33 33 3004

[e-mail]

or

Elizabeth Penrose: Customer Resource Coordinator

030 33 33 3004

[e-mail]