Casual Customer Service Advisor

Everton Football Club; West Kirby; Presencial; GBP 12 000 - 18 000; Tempo integral

Resumo da oferta

Everton Football Club is seeking Casual Customer Service Advisors to join our Fan Services and Customer Support Team. You will handle inbound calls for ticket sales and club enquiries, liaise with supporters face-to-face, and respond to emails.

The role supports peak times, holidays, and multiple club sites, including Royal Liver Building, Hill Dickinson Stadium and Goodison Park. Ideal candidates have a real passion for delivering exceptional customer service, with prior experience in

Qualificações

• Passion for delivering exceptional customer service.
• Prior experience in customer-facing roles or call centres preferred.
• Able to communicate clearly and professionally with supporters and colleagues.

Responsabilidades

• Be the first point of contact for supporters via phone, email, or face-to-face with excellent service while following Club policies.
• Process inbound ticket sales for matchday and non-matchday events and other Club products.
• Respond to inbound enquiries and feedback promptly by email.
• Assist the Accessibility Team with ticket sales and matchday enquiries when required.
• Identify trends in contacts and alert the Fan Services and Customer Support Manager for resolution.

Conhecimentos

Customer service

Communication

Calm under pressure

Relationship building

Ferramentas

Salesforce

Word

Excel

Descrição da oferta de emprego

Who are we:

Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community. During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough. One of only three clubs to have been a founder member of both the Football League and Premier League, our Men’s Senior Team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners’ Cup. In summer 2025, we embarked on an exciting new journey at Hill Dickinson Stadium, a world-class waterfront arena on the banks of Liverpool’s iconic River Mersey. The newest, most sustainable and most accessible stadium in the Premier League, our new home is also a state-of-the-art 365-venue for non-footballing events and conferences. On the pitch, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set‑ups that inspire, bring pride and continue to compete at the highest level of the game.

About the opportunity:

We are looking for CasualCustomer Service Advisors to join our Fan Services and Customer Support Team.

The role involves handling inbound calls for ticket sales and Club enquiries, liaising with supporters face-to-face, and responding to enquiries by email.

The team is the first point of contact for Evertonians and customers contacting the Club, providing advice, information, and assistance on a wide range of topics and liaising with internal departments to resolve supporters' queries.

Responsibilities will include:

• Be the first point of contact for supporters and customers contacting the Club by phone, email or face-to-face, delivering excellent customer service whilst adhering to Club policies
• Handle inbound sales processing tickets for matchday and non-matchday events and other Club products
• Respond to inbound enquiries and feedback via email quickly and efficiently
• Assist the department's Accessibility Team with ticket sales and matchday enquiries when required
• Alert the Fan Services and Customer Support Manager to any trends of inbound contact to ensure these are quickly resolvedTo provide first-class levels of customer service, building rapport and relationships with customers and visitors, and ensuring that all enquiries are dealt with in a friendly and professional manner

Who we are looking for:

Our ideal candidate(s)will have a real passion for delivering exceptional customer service. Previous experienceof working in acustomer-facing or call centre environment is preferred.

Other Skills, Knowledge and Experience include:

• Computer literate (with excellent abilities on Word, Excel and ideally previous use of Salesforce)
• Ability to remain calm under pressure
• Ability to build positive relationships with supporters and resolve complaints
• Experience of dealing with customers face to face and over the telephone

This position is on acasualbasis, covering holidays, sickness, and supporting the Fan Services and Customer Support team during peak times of the season as and when required. This includes Premier League & WSL matchdays and non-match events.

The location will vary across club sites, including Royal Liver Building, Hill Dickinson Stadium and Goodison Park.

The closing date for applications is Wednesday 28th October 2026 however, we reserve the right to close this vacancy early should we receive a substantial amount of applications.

Everton Family Safer Recruitment Practices

The Everton Family iscommitted to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

This role will require either a Enhanced or Basic DBS (Disclosure and Barring Service) check or evidence that you are subscribed to the DBS Update Service information of which can be found here.

This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.

Equity & Inclusion

Everton Football Club is committed to ensuring everyone is respected, celebrated and empowered for who they are, regardless of their identity. We welcome applications from all sections of the community and encourage applications from groups that are currently underrepresented in our workforce. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people.

Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email- [e-mail]