Casual Customer Service Advisor

Stroud District Local Strategic Partnership; Stroud; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established community-focused organization is looking for a casual Customer Service Advisor to join their dynamic team. This role is crucial for ensuring excellent customer experiences at the reception desk, particularly during busy periods and staff absences. You'll be part of a journey to enhance physical fitness programs that support the health and wellbeing of local communities. If you are enthusiastic about customer service and want to contribute to a positive community impact, this opportunity is perfect for you. Join a team that values diversity and is committed to safeguarding vulnerable individuals while making a difference.

Qualifications

• Erfahrung im Kundenservice und in administrativen Aufgaben ist von Vorteil.
• Fähigkeit, in einem Team zu arbeiten und die Vielfalt der Gemeinschaft zu reflektieren.

Responsibilities

• Begrüßung der Kunden beim Eintreffen im Zentrum.
• Durchführung administrativer Aufgaben wie Kassenabrechnung und Buchungen.

Skills

Kundenservice

Administrative Fähigkeiten

Kommunikationsfähigkeiten

Job description

The job requirements are detailed below. Where applicable the skills, qualifications, and memberships required for this job have also been included.

Following the recent transfer and creation of Active Lifestyles Stroud District, we are seeking a casual Customer Service Advisor to work on the reception desk to cover for members of the team during periods of annual leave and other absence. This will include evenings and weekends.

Responsibilities include:

1. Greeting customers on arrival at the centre.
2. Undertaking administrative duties as directed by the duty manager including issuing receipts, cash collection, taking bookings, and using all communication systems.
3. Ensuring the widest possible access is available to the facility.

This is a great time to join the team early on in our journey and play a crucial part in shaping the future of the brand.

Based at Active Lifestyles Stroud (formerly Stratford Park Leisure Centre), you will be joining the successful team, which also operates Active Lifestyles Dursley (formerly The Pulse). The brand will be focusing on creating and enhancing the physical fitness programme to support the health and wellbeing of our local communities in the district.

Please note that this role requires you to be available to attend staff training on the first Saturday of the month at 6am.

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientations, those from Black, Asian, and other minority ethnic backgrounds, and people with disabilities.

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people, and children. Safer recruitment practices are applied to all job vacancies.