Casual Concourse Team Leader

Sodexo Prestige Venues & Events; North East; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in catering and facilities management is seeking a Casual Concourse Team Leader for exciting events at Newcastle United Football Club. This dynamic role involves leading a team, ensuring excellent customer service, and maintaining high standards of cleanliness and compliance. The position promises opportunities for career progression in a vibrant event atmosphere.

Qualifications

• Experience in a similar role is essential.
• Strong customer focus and team player attitude required.
• Good attention to detail and proactive approach.

Responsibilities

• Brief all catering team prior to service.
• Ensure compliance with health and safety policies.
• Manage customer complaints and support team throughout the shift.

Skills

Customer service

Team management

Conflict resolution

Attention to detail

Job description

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Casual Concourse Team Leader, Newcastle upon Tyne

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Client:

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0431cf5ac063

Job Views:

3

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

We’re experience makers.

And food fanatics. And we’re hiring.

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.

Be part of something greater.

This is an incredible opportunity to join our team at Sodexo Live! St James’ Park, Newcastle United Football Club for season 2025/26. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off.

With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity forfor driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

We are looking for customer focused individuals, who want to be a part of something greater.

If this is you, apply to join our team now.

Check opening stock on nominated catering outlet.

Ensure stand manager checks and signs all relevant documentation.

Brief all your catering team prior to service.

Look after and support your team throughout the shift, reporting any incidents to senior management and/or HR.

Cashing up tills.

Deal with customer complaints efficiently.

Carry out stock checks at designated times.

Check catering outlet at end of service for cleanliness and ensuring any subsequent cleaning required is completed.

Adhere to the Public Licensing Act in respect to the service of alcohol to comply with Legislation.

Monitor the service of all alcoholic beverages.

Wear all allocated uniform and PPE for all shifts and follow hygiene guidelines.

Any other duty that is of a reasonable request.

Align with the companies Equality & Diversity policies.

Adhere to all Health and Safety, Food Safety & Food Allergens policies.

Experience is essential.

Being friendly yet professional.

Being a team player with an ability to resolve conflict and take criticism.

Good attention to detail and punctuality.

Being proactive is key.

Sodexo Live!

We’re Experience Makers.
And go-getters, fanatic foodies, and community pillars.

AtSodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.

We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able toBe Live in the moment creating exceptional memories.

After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we’re so much more.

Be part of something greater

Why choose Sodexo Live! –

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live!contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.

Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.