Casual Community Experience Assistant

TN United Kingdom; Test Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company dedicated to sustainability as a Casual Community Experience Assistant. This role, based in Freshwater, offers the chance to be part of a dynamic customer service team focused on creating positive experiences. You'll engage with customers, resolve their queries, and contribute to an innovative mission of reducing the fashion industry's environmental impact. With potential for permanent employment, this is an exciting opportunity to grow within a company committed to sustainability and customer satisfaction.

Qualifications

• Belief in providing world-class customer service.
• Strong written communication skills and empathy towards customers.

Responsibilities

• Resolving quality concerns with the factory team.
• Answering customer phone calls and resolving queries.

Skills

Customer Service

Empathy

Written Communication

Phone Communication

Job description

Casual Community Experience Assistant, Freshwater

Client: Rapanui

Location: Freshwater, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 8c0a5e90c537

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Location: Our Head Office in Freshwater on the Isle of Wight

Contract type: Casual

Hours: Standard hours 10:00am - 3:00pm

We are committed to reducing the fashion industry's environmental impact. Our mission is to create a circular supply chain that repurposes waste material into new products repeatedly, leveraging technology to enable brands and businesses worldwide to end waste and promote sustainability.

As we grow rapidly, we are seeking Casual Community Experience Assistants to join our customer service team at our Freshwater site.

Responsibilities include:

• Resolving quality concerns with the factory team
• Answering customer phone calls

Qualifications and qualities:

• Belief in providing world-class customer service and creating positive customer experiences
• Empathy towards customers, treating them as individuals
• Strong written communication skills
• Confidence in speaking with customers over the phone and resolving queries

There is potential for additional casual work in our factory team for those interested in increasing their availability.

This role offers the opportunity to join an innovative company on the Isle of Wight, producing and distributing sustainable products globally, with the possibility of permanent employment as roles become available.