Casual Academy Steward

Blackburn Rovers Football & Athletic Ltd; Langho; On-site; GBP 40,000 - 60,000; Part time

Job summary

A professional sports club is looking for an Academy Steward to ensure the safety and welfare of spectators during Academy events. Responsibilities include crowd management, hazard reporting, and customer engagement. Ideal candidates will have strong customer service skills and be able to stay calm under pressure. This role is casual, requiring availability mainly on match days.

Qualifications

• NVQ2 Spectator Safety or working towards is desirable.
• Customer service qualification is desirable.
• SIA Licence is desirable.

Responsibilities

• Ensure safety and welfare of all spectators during matches.
• Manage capacities and behavior of spectators.
• Assist with queue and car park management.
• Report hazards and defects to the Academy Secretary.
• Patrol matchday areas as required.

Skills

Excellent customer service skills

Approachable with initiative

Effective communication

Confidence and resilience

Enthusiastic and relatable

Ability to work independently and in a team

Flexibility and empathy

Good organisational skills

Ability to remain calm under pressure

Education

NVQ2 Spectator Safety or working towards

Customer service qualification

SIA Licence

Job description

Organisation: Blackburn Rovers Football & Athletic Ltd

Salary: Age Related National Minimum Wage

Location: Blackburn Rovers Academy, Old Langho, Blackburn BB6 8BA

Job Description

Job title: Academy Steward

Department: Academy Stewarding Department

Based at: Blackburn Rovers Academy, Old Langho, Blackburn, BB6 8BA

Reports to: Academy Secretary

Responsible for: N/A

Hours of work: As and when required. Hours of work will predominantly be offered for Academy match days which typically fall on weekends and weekday evenings.

Contractual status: Casual Worker

Job purpose

As an Academy Steward, you will be expected to be fully committed to carrying out your duties in ensuring the safety and welfare of all spectators, players, customers and clients.

Duties and responsibilities

• To be committed to ensuring the safeguarding and welfare of all spectators, customers and/or clients of the Club;
• Managing capacities and behaviour through proactive observation of interaction with spectators and guests;
• To assist with queue and car park management within the allocated areas;
• Ensure effective close down of areas at required times;
• To monitor crowds and spectators;
• To identify and report hazards and defects including suspect objects in line with the Club’s procedures;
• To report any unusual crowd dynamics as and when required;
• To provide guidance to the public when required;
• To patrol the Academy matchday areas as and when required;
• Any other duty as reasonably assigned by the Academy Secretary.

Skills required

• Excellent customer service skills;
• Approachable with the ability to use initiative;
• The ability to communicate effectively with a wide variety of staff, guests and spectators;
• Confidence, resilience and perseverance to deal with incidents when they arise;
• Enthusiastic with a natural ability to relate to a wide range of people;
• The initiative to work independently and the ability to work in a team;
• Flexibility, empathy and commitment;
• Good organisational skills; and
• The ability to remain calm under pressure.

Qualifications required

• NVQ2 Spectator Safety or working towards (desirable);
• Customer service qualification (desirable); and
• SIA Licence (desirable).

DBS check required: Yes (Enhanced)

To apply, please submit your application through the EFL I-Recruit platform: https://irecruit.efl.com/vacancies/vacancy-search-results.aspx

Note: Due to high-levels of interest, this post may close early so early application is advised, otherwise the closing date for this role is 9am on Wednesday 15th October 2025