Castore | Sales Associate

Frasers Group; Castleford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Castore exists for one single reason – to make athletes better. A Sales Associate is a very important role within our stores; you will be part of a hardworking team, working closely with premium product, customers and achieving daily targets.

We want our customers to step into store and feel the Castore experience. It’s your job to inform all customers about our products and drive the service and selling within our stores, from greeting customers to processing transactions and replenishing stock.

Qualifications

• Sales targets and achieving daily goals.
• Ability to work solo or as part of a team.
• Excellent written and oral communication skills.
• Proactive approach to solving problems.
• Friendly, positive attitude.

Responsibilities

• Greeting and serving customers as they enter the store.
• Acting as an ambassador for our Castore brand.
• Always provide excellent customer service.
• Advising and assisting customers.
• Handling complaints or forwarding serious issues to the manager on duty.
• Conducting customer transactions.
• Replenishing the stock on shelves.
• Assisting with store deliveries.
• Replenishment of the store.
• Monitor and report on KPIs regularly, e.g. orders in store, e-receipts.
• Identify opportunities for up selling products and add-on sales.

Skills

Sales targets

Team player

Communication skills

Initiative

Customer service

Job description

Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

The Role

A Sales Associate is a very important role within our stores, you will be given the opportunity to be part of a hard working team, working closely with premium product, customers and achieving daily targets.

We want our customers to step into store and feel the ‘Castore experience It’s your job to inform all customers about our products and drive the force behind service and selling within our stores.

Responsibilities

• Greeting and serving customers as they enter the store.
• Acting as an ambassador for our Castore brand.
• Always provide excellent customer service.
• Advising and assisting customers.
• Handling complaints or forwarding serious issues to the manager on duty.
• Conducting customer transactions.
• Replenishing the supply of stock on the shelves.
• Assisting with store deliveries.
• Replenishment of the store.
• Monitor and report on KPIs regularly, e.g. Order in store, E-receipts.
• Identify opportunities for up selling products and add-on sales.

Skills & Qualities

• The ability to thrive in a sales targeted environment.
• The capacity to work alone or as part of a team.
• Outstanding written and oral communication skills.
• A desire to use your initiative to solve problems.
• Friendly positive attitude.

What We Offer

• A chance to build a career with a fast paced, high growth brand