Castle hotel Night Porter

Mitchells & Butlers PLC; Castleton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality provider in Castleton is looking for a Night Porter to deliver exceptional guest services and ensure a welcoming environment. Responsibilities include welcoming guests, managing late check-ins, and ensuring safety. Ideal candidates will have a strong focus on guest care, professionalism under pressure, and excellent communication skills. The role offers flexible shifts and various employee benefits including discounts and team socials.

Benefits

Flexible shifts

33% discount on dining across all brands

Financial toolkit with Wagestream

Pension plan

28 days paid holiday

High-street shopping discounts

Free shares for employees

Free employee helpline

Qualifications

• Passionate about delivering great guest experiences.
• Ability to ensure guest safety and security.
• Strong communication skills to handle guest enquiries and complaints.

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Ensure a warm and friendly welcome for all guests.
• Handle cleaning tasks, set up meeting rooms, and assist during breakfast.

Skills

Passionate about guest care

A can-do attitude

Professionalism under pressure

Great eye for detail

Enjoys being a team member

Excellent verbal communication

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk-ins
• You’ll ensure a warm, friendly and genuine welcome
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
• You’ll ensure guest and business safety and security is top priority at all times
• In the event of a fire, evacuating all guests and team from the business safely and quickly
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care
• A can-do attitude
• Professionalism under pressure
• Great eye for detail
• Enjoys and wants to be an active member of a team
• Excellent verbal communication
• An understanding of what excellent guest service looks like

WHAT'S IN IT FOR ME?

• Flexible shifts - to fit around the other important things in life.
• Love dining out? You\'ll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!
• On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

#IKC