Casino Supervisor

JR United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an experienced Casino Supervisor to oversee gaming activities at their vibrant tables. This role involves supervising games like Blackjack and American Roulette while ensuring compliance with regulations and delivering exceptional customer service. The ideal candidate will have a strong background in gaming operations, with at least three years of dealer experience, and the ability to lead and motivate a diverse team. If you thrive in a fast-paced environment and are passionate about providing a top-notch gaming experience, this is the perfect opportunity for you to shine in the casino industry.

Qualifications

• 3+ years of dealer experience with various table games.
• Ability to perform mental arithmetic and make sound judgments.

Responsibilities

• Supervise Casino gaming table activities and ensure compliance with gaming rules.
• Motivate and manage a team of Dealers to provide excellent customer service.

Skills

Mental Arithmetic

Decision Making

Customer Service

Supervision

Cost Control

Education

High School Diploma or GED

University Degree

Tools

Excel

Word

Job description

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.

Hiring Requirements:

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stud Poker, Dice and other related table games. (shipboard experience preferred)
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
• Ability to stand and walk for extended periods of time.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs.
• Completion of high school or GED required; university degree preferred.