Casino Manager

The Rank Group; Walsall; On-site; GBP 30,000 - 50,000; Full time

Job summary

Grosvenor Casinos is seeking a Casino Manager for their Walsall location. This role involves overseeing gaming activities and ensuring exceptional customer experiences. Previous casino management experience is a plus but not mandatory as training will be provided. Join a team that values leadership and aims to create memorable experiences for all guests.

Benefits

Competitive salary

Uncapped tips

Paid breaks

28 days holiday (full-time)

3% pension contribution

Life insurance

Long service awards

Online learning opportunities

Free uniform

Retail discounts

Employee assistance program

Food and drink discounts

Qualifications

• Maximizing performance on the gaming floor with a focus on customer satisfaction.
• Understanding customer expectations in a casino setting.
• Driving revenue with a commercial mindset.

Responsibilities

• Oversee gaming activities, ensuring excellent customer experiences.
• Create a clean and enjoyable environment for guests.
• Lead a team to deliver exceptional service.

Skills

Leadership

Customer Service

Commercial Mindset

Job description

Company Description

We are Grosvenor Casinos, on a journey to become the UK's most loved casinos. Our venues are at the heart of their communities, offering a space for people to play, relax with friends, and enjoy our food, drink, and entertainment.

Join us during this exciting growth phase.

As a valued team member, you'll receive benefits such as:

• Competitive salary
• Uncapped tips
• Paid breaks
• 28 days holiday (full-time)
• 3% pension contribution
• Life insurance
• Long service awards
• Online learning opportunities
• Free uniform
• Retail discounts
• Employee assistance program
• Food and drink discounts

Job Location: Grosvenor Casino, Walsall

As Casino Manager, you will oversee gaming activities, ensuring excellent customer experiences. Prior knowledge of casinos isn't necessary; training will be provided. We seek strong leaders who value customer service and team development.

Your leadership ensures your team can deliver exceptional service, understanding each guest's gaming preferences to create memorable experiences. Your role involves maintaining a clean, enjoyable environment where guests leave with great stories.

Qualifications include:

• Maximizing performance on the gaming floor with a focus on customer satisfaction
• Understanding customer expectations in a casino setting
• Driving revenue with a commercial mindset
• Previous casino management experience is a plus but not mandatory, as training will be provided