Casino Manager

The Rank Group; Cardiff; On-site; GBP 32,000 - 40,000; Full time

Job summary

An established industry player is seeking a Casino Manager for their Cardiff location. In this dynamic role, you'll support the General Manager in creating unforgettable experiences for customers while leading a passionate team. Your focus will be on delivering exceptional service across gaming, leisure, and dining, ensuring compliance with regulations, and driving profitability. This position offers a balanced work week, opportunities for career growth, and a vibrant team culture. If you're a proactive leader with a passion for customer excellence, this is your chance to shine in a rewarding environment.

Benefits

28 days annual leave

Life cover

Private medical insurance

Contributory Pension Scheme

50% Off All Food

Team Incentives & Events

Career Growth Opportunities

Qualifications

• Experience in leading teams in service-driven environments.
• Proactive attitude with a desire to learn and develop.

Responsibilities

• Lead a multi-skilled team to deliver an exceptional customer experience.
• Drive performance and ensure compliance with gaming regulations.

Skills

Leadership

Customer Service

Communication

Team Collaboration

Decision Making

Education

Personal Management Licence (PML)

Job description

Job Description

• Salary – £32,304+ tips + bonus potential
• 28 days annual leave increasing with service
• Balanced 40-hour work week – Because we believe in work-life harmony
• Share of Tips – Your exceptional service is recognised with a share of the tips
• Life cover and private medical insurance
• Contributory Pension Scheme
• 50% Off All Food – Treat you and your family to delicious meals across our venues at half the price
• Team Incentives & Events – Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events
• Career Growth – We’re invested in your future, offering opportunities to develop and grow within the company

As Casino Manager for Grosvenor Cardiff, you'll support the General Manager in delivering an excellent experience that our customers will love; leading with energy and inspiring your team to offer a great time, every time.

• Develop a strong team of multi-skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure, and food and beverage
• Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all gaming activities in the Casino.
• Drive the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
• Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions
• Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence, and a quality product managing shifts to deliver on these elements.
• Proactively drive sales and control margin and costs to drive casino profitability
• Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling

Qualifications

• Happy to develop the best candidate with the right attitude and behaviours (proactive approach, willingness to get stuck in, confidence to make decisions, desire to learn and develop self)
• Experience of leading a team within a service-driven environment
• Fanatical about delivering unrivalled customer experience
• Excellent leader, communicator, collaborator
• Beneficial if you have previous casino gaming experience but not essential
• Advantage if you hold a Personal Management Licence (PML)

Additional Information

40 hours per week (working shifts typically are 7am - 3pm / 3pm - 11pm / 11pm - 7am)