Casino Manager

Rank Group; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading casino operator in Cardiff seeks a Casino Manager to oversee all gaming activities, ensuring a fair and engaging environment. The ideal candidate has proven UK casino management experience and a strong customer-first mindset. This role requires leadership and operational excellence, fostering a vibrant atmosphere for guests and teams alike. Join us for a rewarding career in the heart of the community.

Benefits

Competitive annual salary

Share of uncapped tips

28 days holiday

Life insurance

Long service awards

Access to online courses

Free team uniform

Retail discounts

Employee assistance program

Food and soft drink discounts

Qualifications

• Solid UK casino management experience.
• Valid Personal Management Licence (PML).
• Strong customer-first mindset.

Responsibilities

• Coordinate the smooth running of all gaming activities.
• Ensure a fair and engaging environment for guests.
• Maintain operational excellence across the gaming floor.

Skills

Casino management experience

Customer service

Leadership

Communication

Change management

Education

Personal Management Licence (PML)

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

Our casinos sit at the heart of communities across the UK.They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.

That’s where you come in.

As a valued team member, you'll receive the following benefits:

• Competitive annual salary
• Tips: Receive a share of uncapped tips
• Holiday Entitlement: 28 days of holiday to relax and recharge (Based on full time contracts)
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

Grosvenor Casino, Cardiff (The Red Dragon Centre, Hemingway Rd, Cardiff CF10 4JY)

As a Casino Manager, you’ll play a crucial role in coordinating the smooth running of all gaming activities in the venue.

Your leadership is vital for establishing a fair, professional, and engaging environment for guests and customers alike. Understanding the distinct gaming preferences and requirements of each visitor is at the core of your duties to ensure everyone has an incredible experience and absolutely loves the time they spend within the Casino.

This personalised approach ensures that every customer not only has their expectations met but exceeded, promoting an atmosphere of exclusivity and tailored service. Keeping the games clean and guests smiling is key in your role, ensuring everyone walks away with tales of an epic night out.

Qualifications

• Casino Expertise: You’ve got solid UK casino management experience and a deep understanding of all gaming activities - from slots to tables - and how to optimise them for performance and profitability.
• Licensed Leader: You hold a validPersonal Management Licence (PML)and understand the responsibilities that come with it.
• Customer-First Mindset: You know what today’s players want and how to deliver it -creating a safe, exciting, and engaging environment that keeps them coming back.
• Operational Excellence: You’re laser-focused on maximising performance across the gaming floor, ensuring every area runs smoothly and efficiently.
• Strong Communicator: You foster open dialogue, encourage feedback, and lead with clarity and purpose.
• Change Champion: You embrace change and help others do the same in a fast-evolving business landscape.
• Safer Gambling Advocate: You’re well-versed in safer gambling practices and ensure your team delivers fun, responsible play.
• Inclusive Leadership: You celebrate individuality, lead with empathy, and build high-performing, diverse teams that thrive.

Additional Information

Why Join Us?

Because your skill deserves the right setting.

• A Salary That Reflects Your Value -We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further -From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win -Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
• Work That Means Something -You’ll have the chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A Culture That Puts People First -We’re proud to support and look out for each other. It’s part of who we are — and why people stay.
• A High Standard, Shared Together -We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.
• Real Support for Your Growth -Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.