Casino Host

Bally’s Corporation; Tiverton; On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance customer experiences at their casino. This role involves engaging with guests, promoting the Players Club, and ensuring a welcoming atmosphere. Ideal candidates will have a background in gaming or marketing, excellent communication skills, and a passion for customer service. Join a vibrant team in a climate-controlled environment where you can make a difference in guests' experiences and contribute to the success of exciting events. If you thrive in a fast-paced, team-oriented setting, this opportunity is perfect for you.

Qualifications

• 2-4 years of gaming and/or marketing experience required.
• Excellent communication skills and a friendly personality are essential.

Responsibilities

• Greet customers, establish rapport, and provide amenities based on play levels.
• Promote the Players Club and assist guests with reservations.

Skills

Gaming experience

Marketing experience

Communication skills

Teamwork

Computer skills

Tools

ACSC player rating system

Job description

Location:
Bally's Tiverton
777 Tiverton Casino Blvd
Tiverton, RI 02878, USA

Minimum Qualifications:

• 2-4 years of gaming and/or marketing experience
• 1 year of casino experience is preferred.
• Previous experience with ACSC player rating system preferred.
• Excellent computer skills are required.
• Excellent communication skills and a friendly, outgoing personality are required.
• Ability to thrive in a team-based environment.

License Requirements:

Must secure appropriate RI mandated gaming licenses.

Essential Job Functions:

• Maintain a working knowledge of the Company’s facilities and special events, and advising customers of same, whenever possible.
• Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play.
• Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.
• Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary.
• Assist guests with reservations for restaurants and entertainment venues.
• Facilitate the effective management of information, by attending regularly scheduled departmental meetings.
• Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed.
• Augment special events through active participation.
• Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
• Record information on new customers, and update Database as needed.
• Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.
• Compile customer feedback and inform management of findings on a regular basis.
• Responsible for maintaining a consistent, regular attendance record.
• Other duties as assigned by Director of Player Development.

Physical/Mental Requirements:

• Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting.
• Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, pay attention to and observe details, use of ten key and personal computer.
• Constantly use mental alertness to achieve a high level of accuracy in completing tasks.

Working Conditions:

• Mostly indoors and generally climate-controlled environment.
• Will be exposed to noise, smoke, and odors.