Casino Host

Bally's Corporation; Tiverton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance customer experiences in a vibrant casino environment. This role involves greeting guests, promoting the Players Club, and ensuring customer satisfaction through exceptional service. The ideal candidate will thrive in a team-based atmosphere, possess excellent communication skills, and have a background in gaming or marketing. Join this exciting opportunity to contribute to a lively atmosphere while building rapport with guests and participating in special events. If you are passionate about creating memorable experiences, this position is perfect for you.

Qualifications

• 2-4 years of gaming and/or marketing experience required.
• Excellent computer and communication skills are essential.

Responsibilities

• Greet customers and provide complimentary amenities based on guidelines.
• Assist guests with reservations and maintain knowledge of facilities.
• Compile customer feedback and report findings to management.

Skills

Gaming and/or Marketing Experience

Casino Experience

ACSC Player Rating System

Computer Skills

Communication Skills

Teamwork

Job description

Qualifications:

• 2-4 years of gaming and/or marketing experience
• 1 year of casino experience preferred
• Previous experience with ACSC player rating system preferred
• Excellent computer skills required
• Excellent communication skills and a friendly, outgoing personality required
• Ability to thrive in a team-based environment

License Requirements:

Must secure appropriate RI mandated gaming licenses

Essential Job Functions:

• Maintain knowledge of the Company's facilities and special events, and advise customers accordingly
• Greet customers on the casino floor, establish rapport, and provide complimentary amenities based on casino guidelines
• Promote the Players Club by explaining the program, issuing membership cards, and demonstrating usage
• Resolve guest complaints, referring to supervisors when necessary
• Assist guests with reservations for restaurants and entertainment venues
• Participate in departmental meetings to manage information effectively
• Prepare correspondence, memos, forms, reports, and other paperwork as needed
• Participate actively in special events
• Observe customer milestones by preparing and mailing cards, newsletters, and notes
• Record new customer information and updates in the database
• Assist Slots Department with jackpots by providing photographic services and amenities
• Compile customer feedback and report findings to management
• Maintain consistent attendance
• Perform other duties as assigned by the Director of Player Development

Physical/Mental Requirements:

• Use physical movements for office duties: standing, walking, balancing, coordination, handling, sitting, reaching, carrying, vision, hearing, stooping, twisting
• Follow directions, read, write, do math, discriminate colors, work at various tempos, make decisions, concentrate, remember details, use ten key and computer
• Maintain mental alertness for high accuracy

Working Conditions:

• Primarily indoors in a climate-controlled environment
• Exposed to noise, smoke, and odors
• Work with others and independently

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.