Cashier Elephant and Castle Store

Dandelion Payments; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in money transfers is seeking a customer-focused individual to join their Retail team. In this dynamic role, you will engage with customers face-to-face, providing exceptional service while handling money transfers and foreign currency transactions. Your positive attitude and communication skills will be vital in fostering a welcoming environment for a diverse clientele. If you thrive in a fast-paced setting and enjoy problem-solving, this opportunity could be the perfect fit for you. Join a team that values transparency and collaboration, and make a difference in customers' experiences every day.

Qualifications

• Experience in customer service and cash handling is preferred.
• Ability to communicate effectively and resolve issues promptly.

Responsibilities

• Interact with customers to process money transfers and currency transactions.
• Assist with inquiries and resolve customer complaints efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Cash Handling

Flexibility

Spanish

Portuguese

Education

Valid Work Permit

Tools

MS Word

MS Excel

Job description

Location: LONDON, LONDON, United Kingdom

Our friendly Retail team is looking for a new team member! If you enjoy working in a customer-focused environment and are driven by providing excellent customer service within a diverse team, then this is the role for you.

Ria is a leading money transfer company that provides fast and secure international transfers of funds for businesses and individuals. Our Retail team is committed to providing the most trustworthy, easy, and pleasant experiences for our customers.

You will be joining a friendly team where you will contribute towards the dynamics and success of the store. You will need to have great communication skills when dealing with our diverse customer base by displaying friendliness, a positive attitude, resolving problems, and confidence in handling our customers’ money in a fast-paced environment.

What you will do on a daily basis:

• Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling, and buying foreign currency.
• Accurately verify or enter the customer’s information on our systems.
• Courteously assist customers with various inquiries such as questions about our services, service cancellations, or other Ria locations.
• Recognise problems, issues, or complaints during queries and propose solutions or escalate to the management team.
• Keep up to date with Ria’s products, services, and policies.
• Balance your cash register and prepare cash for bank deposit.
• Prepare your daily transactions record.
• Perform other duties as assigned or requested by your colleagues and superiors.

What we will look for you to have:

• Ability to work flexible schedules, including weekends.
• Some computer knowledge with the ability to use MS Word and Excel.
• Cash handling experience is highly preferred.
• A valid work permit is a must.
• Your positive attitude and effective communication skills will be essential to work alongside your team members and create outstanding services for the customers.

For this particular role, we would prefer to consider candidates who speak Spanish or Portuguese.

Do you want to work for Ria Money Transfer?
Be a part of our team that is driven, open, humble, and transparent.