Cash Sales Representative-1

Heidelberg Materials AG; Charnwood; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading company is seeking a Cash Sales Representative to enhance customer relationships and support cash sales processes. You will be responsible for managing inquiries and ensuring a high level of customer service while maintaining effective communication with internal stakeholders. Join us for a rewarding career with a competitive salary and a comprehensive benefits package.

Benefits

Bonus incentives

Generous Pension Schemes up to 15%

Life Assurance

27 days holiday (excluding bank holidays)

Agile working

Flexible working

Employee Assistance Programme (EAP)

Qualifications

• Strong communication skills for customer interaction.
• Ability to negotiate at all levels.
• Good understanding of customer service principles.

Responsibilities

• Manage cash sales calls and emails efficiently.
• Build relationships with customers and provide personal service.
• Handle contracts, order creation, and invoices accurately.

Skills

Communication Skills

Negotiation Skills

Customer Service

Education

Good level of English & Math's

Job description

Cash Sales Representative-1 (JR10006709) Syston, England

Salary: GBP26999 - GBP27000 per annum

Purpose of the Role

To meet all customer and business requirements in the most cost effective, professional and timely manner, whilst achieving a high level of customer service. To provide customers with a quality service for all cash sale enquires, quotations, orders, payments, deliveries and associated administration in the most cost-effective way for Hanson Quarry Products. To secure work, follow up on sales leads and pro actively seek new cash sale customers.

Key accountabilities

Deliver QUOTIFIC customer experience “quoted on time, delivery in full and on time, invoiced correctly”

Answer incoming calls in a professional manner

Effectively manage all incoming Cash sales calls and emails taking ownership and understanding the customer requirements to capture the relevant information to process the customer’s request accurately and efficiently.

Build relationships and acknowledge internal and external customers individually, providing a personal service

Navigate systems efficiently and accurately, keeping the customer informed at all times

Offer a positive, enthusiastic approach to team ethos, supporting colleagues where required

Create, amend and confirm new customer cash sale orders, completing all necessary customer order details, including customer name, billing address, delivery address, full customer contact name and telephone number, order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required

Accurately process contract and order creation, invoices, service charges, sundry invoices and queries.

Complete sales reporting, manual documents and general housekeeping any other associated admin process as required

Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Hanson business, ensuring complaint procedure followed.

Where necessary, escalate customer requests or issues using the escalation process when the situation is outside the control, capabilities or authority of the individual.

Pro-active prospecting with target market and ensuring commercial call cycle is maintained with regular customers.

Liaise with internal stakeholders including but not restricted to Material Planners, ISRs, TSMs, Allocators/Pre-planners, FSMs, Site Plants and Technical.

Being multiskilled and developing knowledge of all roles within the team and across business lines / areas to provide cover when requested by management.

Professionally liaising with internal and external colleagues where relevant to ensure a high level of customer service is maintained.

To be pro-active with questions to understand opportunity in order to maximise sales.

To review Barbour ABI and create self-lead generation (prospecting)

Develop and maintain an effective commercial call cycle which with a view to transition Customers into account Customers whilst working closely with ISRs.

Effectively develop and maintain a good level of team morale, supporting colleagues to achieve CSC’s business goals and objectives

Reconcile payments with Accounts.

Deal with enquires effectively and to make the process as easy as possible for the customer

Prospecting new cash sale leads

Generate prospecting leads (google search, social media)

Chase opportunity and maintain relationships

Work with the commercial team to understand specific value adds to assist in closing sales

Negotiate at the right level

Understand the value of the material to the customer (End Use)

Increase return business due to increased service levels

Ownership of price, delivering increased margins

Contribute to the area strategies- i.e. targeting desired market segments

Understand production and truck capabilities and negotiate realistic delivery times with customers considering other orders on the day. Offering the best solution, ensuring customer satisfaction

Acquire and apply market, product and customer knowledge to the day to day operation of the CSC

Understand the forward order book, forecasted sales volumes and operational capacity’s to assist fulfilling plan / budget.

Compliance with company policies and procedures

Education/Qualification

Good level of English & Math's.

Good communication and cognitive skills with the ability to negotiate at all levels.

What’s on Offer:

Location: Syston

Working Hours: 40pw

Contract: Permanent

Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / MPQC / Youth Employment / CTP / School & University Outreach / Gradcracker / Wellbeing for Life
Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance

Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption
Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover