Cash Sales Representative-1

Purpose of the Role

To meet all customer and business requirements in the most cost-effective, professional, and timely manner, while achieving a high level of customer service. To provide customers with quality service for all cash sale inquiries, quotations, orders, payments, deliveries, and associated administration in the most cost-effective way for Hanson Quarry Products. To secure work, follow up on sales leads, and proactively seek new cash sale customers.

Key accountabilities

1. Deliver QUOTIFIC customer experience: "quoted on time, delivery in full and on time, invoiced correctly"
2. Answer incoming calls professionally
3. Manage all incoming cash sales calls and emails, understanding customer requirements to process requests accurately and efficiently
4. Build relationships and acknowledge internal and external customers individually, providing personal service
5. Navigate systems efficiently, keeping customers informed at all times
6. Support team ethos with a positive, enthusiastic approach, assisting colleagues as needed
7. Create, amend, and confirm new customer cash sale orders, including all necessary details such as customer information, order specifics, and product requirements
8. Accurately process contracts, orders, invoices, service charges, and queries
9. Complete sales reports, manual documents, and general housekeeping, along with any other administrative tasks as required
10. Investigate and resolve customer issues and complaints by listening actively and seeking suitable solutions, following the complaint procedure
11. Escalate customer requests or issues using the escalation process when outside individual control or authority
12. Proactively prospect within target markets and maintain a regular customer call cycle
13. Liaise with internal stakeholders including Material Planners, ISRs, TSMs, Allocators, Pre-planners, FSMs, Site Plants, and Technical teams
14. Develop knowledge across roles and business areas to provide flexible cover when requested
15. Maintain professional relationships with internal and external colleagues to ensure high customer service levels
16. Ask questions proactively to understand opportunities and maximize sales
17. Review Barbour ABI data and generate self-lead generation prospects
18. Develop and maintain an effective commercial call cycle to transition customers into account customers, working closely with ISRs
19. Support team morale and help colleagues achieve business goals
20. Reconcile payments with Accounts
21. Handle inquiries efficiently, making processes easy for customers
22. Prospect for new cash sale leads and generate leads via Google search and social media
23. Follow up on opportunities and maintain customer relationships
24. Collaborate with the commercial team to understand and communicate value adds to close sales
25. Negotiate effectively at appropriate levels
26. Understand the value of materials to the customer (end use)
27. Increase repeat business through improved service levels
28. Own pricing strategies to deliver increased margins
29. Contribute to area strategies targeting desired market segments
30. Understand production and truck capabilities to negotiate realistic delivery times, ensuring customer satisfaction
31. Apply market, product, and customer knowledge to daily operations
32. Understand the forward order book, forecasted sales, and operational capacity to support planning and budgeting
33. Ensure compliance with company policies and procedures

Education/Qualifications

• Good level of English and Math skills
• Strong communication and negotiation skills at all levels

What's on Offer:

Salary: £27,000

Location: Syston

Working Hours: 40 hours per week

Contract: Permanent

Employer of choice: Armed Forces Covenant (Silver), Disability Confident (Committed), 5% Club (Gold), Mates in Mind, Clear Assured (Foundation), MPQC, Youth Employment, CTP, School & University Outreach, Gradcracker, Wellbeing for Life

Compensation Package: Bonus incentives, generous pension schemes up to 15%, life assurance

Work-Life Balance: 27 days holiday (excluding bank holidays), agile and flexible working, holiday purchase scheme, sabbatical

Family Friendly Policies: Enhanced maternity, paternity, parental leave, neonatal, and adoption policies

Social Values: Paid volunteering day annually, community engagement (LGBTQ+, Women in Science and Engineering, Armed Forces, etc.)

Wellbeing: Employee Assistance Programme (EAP), mental health first aiders, cycle to work scheme, employee benefits portal with gym discounts, free eye tests, discounted private medical cover