Caseworker- Road Collision

ENGINEERINGUK; England; On-site; GBP 29,000; Part time

Job summary

An exciting opportunity for a Road Collision Caseworker to join a dedicated team providing exceptional support to families affected by road traffic collisions. The role involves managing a caseload, delivering tailored support, and requires effective communication skills. This part-time position offers flexible working options and comprehensive training.

Benefits

Flexible working options including hybrid working

28 days annual leave plus Bank Holidays, rising to 33 days

An extra day off for your birthday

Pension with 5% employer contribution

Enhanced sick pay allowances

High Street, retail, holiday, gym discounts

Ongoing training & support with career development

Qualifications

• Proven track record of successfully delivering services in a statutory or voluntary setting.
• Resilience and adaptability are essential for managing a demanding workload.
• Mandatory comprehensive training provided for role preparation.

Responsibilities

• Provide tailored support to families bereaved by road traffic collisions.
• Manage a complex caseload to high-quality standards.
• Travel regularly to meet service users face-to-face.

Skills

Effective verbal and written communication skills

Understanding of the impact of crime on victims

Ability to balance competing needs and priorities

Ability to work independently and as part of a team

Building effective working relationships

Job description

You will need to login before you can apply for a job.

View more categories View less categories Sector Charity and Not for Profit Role Supervisor Contract Type Fixed term Hours Full Time

We have an exciting opportunity for a Road Collision Caseworker to join the Dyfed Powys Victim Support team. You will be working 30 hours per week over 4 days and will need to live within the Dyfed Powys area. This role will involve regular travel to provide face to face support for families bereaved by road traffic collisions.

Do you want the unique opportunity to work in a fast-paced service, delivering exceptional support to families bereaved by road traffic collisions, coordinating a tailored package of support to service users and their families?

If yes, then we'd love to hear from you...

County/Borough
Dyfed Powys

Office location
Victim Support, Dyfed Powys Police, Police Headquarters, Llangunnor, Carmarthen, SA31 2PF

Full time/Part time
Part time

Hours per week
30

Work schedule
30 hours per week to be worked over 4 days. Days to be confirmed with successful candidate

Basic Salary
22,888.80 per annum (FTE 28,611.00 per annum)

Contract type
Fixed Term

DBS required?
Enhanced

End date (if fixed term)
31st March 2026

Police vetting required?
Yes

Closing Date
06/06/2025

Ref No
6154

Documents

• Road Collision Caseworker - Wales 2025 09.pdf
  (PDF, 168.22kb)

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

You will be joining a passionate and committed team who provide high quality and bespoke support to service users. We pride ourselves on exceptional trauma informed advocacy and support to all service users.

You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users. You will have resilience and adaptability; understand the importance of professional boundaries; have excellent listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload.

Once in post you will benefit from the mandatory comprehensive training programme which will build on your existing skills and experience to prepare you for the role. Homicide Service training includes, criminal justice process; trauma informed approach to support; supporting traumatically bereaved families; personal and professional resilience.

As a trained Road Collision Caseworker you will be responsible for managing your own complex caseload to the highest quality standards.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please read carefully the attached Job Description and Person Specification for further details, this is essential for your application.

You will need:

• Understanding of the impact of crime on victims.
• Effective verbal and written communication skills.
• Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
• Ability to balance competing needs and priorities.
• Ability to work independently and as part of a team.
• A successful track record of building effective working relationships across internal and external stakeholders

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Company

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We have been a Stonewall top 100 employer since 2010 and placed highly in our sector in addition to being recognised as a ‘Top Trans employer’. We have also been ranked #39 of 100 organisations by the National Centre for Diversity .

To find out more about what equality, diversity and inclusion means at Victim Support visit our dedicated equality, diversity and inclusion page where you can access our EDI policy, EDI strategy and information about our staff and volunteer EDI networks.

Each year we have around 300 job opportunities in England and Wales, in both frontline offices and supporting areas. In frontline jobs you work directly with victims, witnesses and volunteers. In supporting jobs, you work in areas such as bid writing, policy and research, fundraising, communications, information systems, human resources and finance.

Our people are motivated by team work, our values and our vision. We strive to deliver the best services to the community while you build your career with us. We offer a range of benefits , a flexible working environment, and opportunities for training and development.

If you have any questions about our current vacancies or would like to receive any of our documents in an alternative format, please email [e-mail] .

Create a job alert and receive personalised job recommendations straight to your inbox.