Caseworker - National Triage and Allocation Team

Government Recruitment Service; Stoke-on-Trent; On-site; GBP 25,000 - 32,000; Full time

Job summary

A government agency is looking for a Caseworker to join the National Triage and Allocation Team in Stoke-on-Trent. The role involves analyzing complex cases, making evidence-based decisions, and engaging with ratepayers and taxpayers through various channels. Ideal candidates will possess strong research and analytical skills and the ability to work collaboratively within a team. Opportunities for personal development are included.

Benefits

Opportunities for personal development

Collaborative working environment

Qualifications

• Ability to interpret complex information and conduct detailed analysis.
• Experience in customer interaction and communication via phone or email.

Responsibilities

• Examine complex information and conduct detailed analysis.
• Make evidence-based decisions across various cases.
• Research data and collate information regarding rating casework.

Skills

Research and analytical skills

Communication skills

Decision-making skills

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, with a vision to be a world-leading provider of public sector valuations. Our work is vital to collecting over £60 billion of revenue, which benefits communities and touches every citizen and business across England and Wales.

We value professionalism, integrity, respect, and innovation. We are committed to providing a collaborative and supportive working environment that encourages colleagues to contribute, grow, and excel. We offer opportunities for personal development and growth, empowering our colleagues to succeed with support at every career stage.

Caseworker - National Triage and Allocation Team – Role Overview

The VOA is seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As a NTAT Caseworker, you will examine complex information and conduct detailed analysis to make accurate and informed decisions. Your responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness targets, thereby improving the customer journey in Check, Challenge, and Appeal (CCA).

Our caseworkers leverage technology to achieve efficient results. The successful candidate will take initiative, suggest business improvements, develop networks, and share feedback constructively.

Key Responsibilities

• Use research and analytical skills to interpret information and make evidence-based decisions across various cases.
• Operate within current legislation and organizational policies and guidelines.
• Research data, collate information, and make decisions regarding rating casework, being accountable for these decisions.
• Build relationships by working closely with Property Caseworkers, Researchers, Inspectors, and other teams within VOA.
• Engage in direct contact with ratepayers, taxpayers, and agents via phone or email.
• Input and download data into computer systems.
• Maintain good horizon scanning and organizational skills to identify risks to performance.