Caseworker - National Triage and Allocation Team

Government Recruitment Service; St. Austell; On-site; GBP 25,000 - 32,000; Full time

Job summary

A public sector organization is seeking a Caseworker for the National Triage and Allocation Team. This role involves analyzing complex information, making decisions on various cases, and collaborating with multiple teams to enhance the customer experience. The ideal candidate will demonstrate initiative and communicate effectively with stakeholders. This position is located in St. Austell, United Kingdom.

Qualifications

• Enthusiastic and driven individuals looking to make evidence-based decisions.
• Ability to collaborate effectively with multiple teams.
• Demonstrate initiative and suggest business improvements.

Responsibilities

• Analyze complex information to make accurate decisions.
• Triag Challenge cases for lawfulness and completeness.
• Collaborate with Property Caseworkers and other teams.

Skills

Research and analytical skills

Effective communication

Accountability

Problem-solving

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, aiming to be a world-leading provider of public sector valuations. Our work is essential for collecting over £60 billion in revenue, benefiting communities across England and Wales.

We uphold values of professionalism, integrity, respect, and innovation. We foster a collaborative and supportive environment that encourages growth and development, empowering colleagues to succeed at every career stage.

Role Overview: Caseworker - National Triage and Allocation Team

The VOA is seeking enthusiastic and driven individuals for the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As a Caseworker, you will analyze complex information to make accurate decisions, triage Challenge cases for lawfulness and completeness, review evidence on Check cases, and support the delivery of volume and timeliness targets to enhance the customer journey in Check, Challenge, and Appeal (CCA).

Our caseworkers leverage technology to achieve effective results. The successful candidate will demonstrate initiative, suggest business improvements, develop networks, and share feedback constructively.

Key Responsibilities

1. Use research and analytical skills to interpret information and make evidence-based decisions on various cases.
2. Operate within current legislation, policies, and guidelines.
3. Research data, collate information, and make decisions regarding rating cases, being accountable for these decisions.
4. Collaborate with Property Caseworkers, Researchers, Inspectors, and other teams within the VOA.
5. Communicate directly with ratepayers, taxpayers, and agents via phone or email.
6. Input and download data into computer systems.
7. Maintain horizon scanning and organizational skills to identify risks to performance.