Caseworker - National Triage and Allocation Team

Government Recruitment Service; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public sector organization is seeking a Caseworker for its National Triage and Allocation Team in Preston, UK. As a Caseworker, you'll analyze complex information, triage cases for legality and completeness, and contribute to improving customer journeys. The role requires strong analytical and communication skills, with an emphasis on relationship-building and efficient use of technology.

Qualifications

• Ability to interpret complex information.
• Experience in decision-making based on evidence.
• Good communication skills for interacting with stakeholders.

Responsibilities

• Analyze complex information for case triaging.
• Make evidence-based decisions on rating cases.
• Build relationships with property caseworkers.

Skills

Analytical skills

Research skills

Communication skills

Organizational skills

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, aiming to be a world-leading provider of public sector valuations. Our work is essential for collecting over £60 billion in revenue, which supports communities and benefits every citizen and business across England and Wales.

We value professionalism, integrity, respect, and innovation. We are dedicated to fostering a collaborative and supportive work environment that encourages colleagues to contribute, grow, and succeed. We offer opportunities for personal and professional development, supporting our colleagues throughout their careers.

Caseworker - National Triage and Allocation Team – Role Overview

The VOA is seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As a Caseworker in NTAT, you will analyze complex information and make informed decisions. Your responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness targets to improve the customer journey for Check, Challenge, and Appeal (CCA).

Our caseworkers utilize technology to achieve efficient results. The successful candidate will take initiative, suggest improvements, develop networks, and share feedback constructively.

Key Responsibilities

1. Interpret information and make evidence-based decisions on various cases using research and analytical skills.
2. Operate within current legislation and organizational policies.
3. Research data, compile information, and make decisions regarding rating cases, being accountable for these decisions.
4. Build relationships with Property Caseworkers, Researchers, Inspectors, and other teams within the VOA.
5. Communicate directly with ratepayers, taxpayers, and agents via phone or email.
6. Input and download data into computer systems.
7. Maintain good horizon scanning and organizational skills to identify risks to team performance.