Caseworker - National Triage and Allocation Team

Government Recruitment Service; Plymouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A public sector organization in Plymouth is seeking a Caseworker for the National Triage and Allocation Team. The ideal candidate will analyze complex information, make evidence-based decisions, and collaborate with various teams. This role supports the customer journey in the Check, Challenge, and Appeal process. Candidates should have strong analytical and communication skills, and be committed to improving processes within the organization.

Qualifications

• Proven ability to analyze complex information and make accurate decisions.
• Strong research skills and ability to compile data-driven insights.
• Excellent organizational skills and attention to detail.

Responsibilities

• Interpret information and make evidence-based decisions on cases.
• Research data and compile information for rating cases.
• Collaborate with various teams and engage with ratepayers.

Skills

Analytical skills

Information interpretation

Communication skills

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, aiming to be a world-leading provider of public sector valuations. Our work is vital to collecting over £60 billion in revenue, which benefits communities across England and Wales.

We value professionalism, integrity, respect, and innovation. We are dedicated to fostering a collaborative and supportive environment that encourages colleagues to contribute, grow, and succeed. We support our staff's development and growth at every career stage.

Role Overview: Caseworker - National Triage and Allocation Team

The VOA is seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As a Caseworker in NTAT, you will analyze complex information, make accurate decisions, and triage Challenge cases for lawfulness and completeness. You will review evidence on Check cases and support volume and timeliness targets, enhancing the customer journey in Check, Challenge, and Appeal (CCA).

Our caseworkers leverage technology for efficiency and effectiveness. The successful candidate will demonstrate initiative, propose improvements, develop networks, and provide constructive feedback.

Key Responsibilities

1. Interpret information and make evidence-based decisions on various cases using research and analytical skills.
2. Operate within current legislation, policies, and guidelines.
3. Research data, compile information, and make decisions regarding rating cases, taking accountability for outcomes.
4. Collaborate with Property Caseworkers, Researchers, Inspectors, and other teams within the VOA.
5. Engage directly with ratepayers, taxpayers, and agents via phone or email.
6. Input and download data into our systems.
7. Identify risks to team and personal performance through horizon scanning and organizational skills.