Caseworker - National Triage and Allocation Team

Government Recruitment Service; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public sector agency in the UK is seeking an enthusiastic Caseworker to join the National Triage and Allocation Team. Responsibilities include analyzing information, making evidence-based decisions, and collaborating with various teams to improve customer service. Ideal candidates will have strong analytical, communication, and organizational skills, benefiting from a supportive and innovative work environment.

Qualifications

• Experience in analyzing complex information and making decisions.
• Ability to work with various teams and stakeholders.
• Proficiency in using technology for data management.

Responsibilities

• Interpret information and make evidence-based decisions.
• Research data and compile information for rating cases.
• Build relationships with property caseworkers and other teams.
• Communicate directly with ratepayers and agents.

Skills

Analytical skills

Communication skills

Research skills

Organizational skills

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, aiming to be a world-leading provider of public sector valuations. Our work is essential to collecting over £60 billion in revenue, which benefits communities and citizens across England and Wales.

We value professionalism, integrity, respect, and innovation. Our supportive and collaborative environment encourages colleagues to contribute, grow, and succeed. We promote personal development and provide support throughout your career journey.

Role Overview: Caseworker - National Triage and Allocation Team

The VOA is seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As a Caseworker in NTAT, you will analyze complex information and make accurate decisions. Your responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness targets to enhance the customer journey in Check, Challenge, and Appeal (CCA).

Our caseworkers leverage technology for efficient results. The successful candidate will take initiative, suggest improvements, develop networks, and share feedback constructively.

Key Responsibilities

1. Interpret information and make evidence-based decisions on various cases using research and analytical skills.
2. Operate within current legislation, policies, and guidelines.
3. Research data and compile information to decide on rating cases, being responsible for decisions made.
4. Build relationships with Property Caseworkers, Researchers, Inspectors, and other teams.
5. Communicate directly with ratepayers, taxpayers, and agents via phone or email.
6. Input and download data into computer systems.
7. Maintain good horizon scanning and organizational skills to identify risks to performance.