Caseworker - National Triage and Allocation Team

Government Recruitment Service; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A public sector agency is looking for motivated individuals to join the National Triage and Allocation Team as Caseworkers. The position involves examining complex information, making evidence-based decisions, and engaging with ratepayers via phone and email. Candidates should possess strong research and analytical skills. This role offers a supportive work environment and opportunities for career growth.

Qualifications

• Enthusiastic and driven individuals are welcome.
• Ability to interpret information and make evidence-based decisions.
• Experience in customer service and communication is beneficial.

Responsibilities

• Interpret information and make evidence-based decisions using research and analytical skills.
• Communicate directly with ratepayers and agents via phone or email.
• Research data and make decisions regarding rating casework.

Skills

Research skills

Analytical skills

Communication skills

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, with a vision to be a world-leading provider of public sector valuations. Our work is vital to collecting over £60 billion in revenue, which benefits communities and touches every citizen and business across England and Wales.

We champion professionalism, integrity, respect, and innovation. We are committed to providing a collaborative and supportive work environment that encourages colleagues to contribute, grow, and excel. We support our colleagues' development and growth, empowering them to succeed at every stage of their career.

Caseworker - National Triage and Allocation Team – Role Overview

The VOA is seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As an NTAT Caseworker, you will examine complex information and conduct detailed analysis to make accurate decisions. The role involves triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness targets, aiming to improve the customer journey in Check, Challenge, and Appeal (CCA).

Our caseworkers leverage technology to achieve efficient results. The successful candidate will take initiative, suggest business improvements, develop networks, and share feedback constructively.

Key Responsibilities

• Interpret information and make evidence-based decisions using research and analytical skills across various cases.
• Operate within current legislation, policies, and guidelines.
• Research data, collate information, and make decisions regarding rating casework, being accountable for these decisions.
• Build relationships with Property Caseworkers, Researchers, Inspectors, and other teams within the VOA.
• Communicate directly with ratepayers, taxpayers, and agents via phone or email.
• Input and download data into computer systems.
• Maintain good horizon scanning and organizational skills, and identify risks to team performance.