Caseworker - National Triage and Allocation Team

Government Recruitment Service; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector agency is seeking a Caseworker for the National Triage and Allocation Team in Norwich. The successful candidate will analyze complex information to support property valuation processes and improve customer interactions. Strong analytical skills and the ability to communicate effectively are essential. Opportunities for personal development and growth are provided in a collaborative environment.

Qualifications

• Strong analytical and research skills.
• Ability to interpret complex information.
• Excellent communication skills.

Responsibilities

• Examine information and make informed decisions.
• Research data and formulate decisions regarding casework.
• Build relationships with team members and stakeholders.

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue, which benefits communities and touches every citizen and business across England and Wales.

We champion professionalism, integrity, respect, and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow, and excel. We offer opportunities for personal development and growth, empowering our colleagues to succeed by supporting them throughout their career journey.

Caseworker - National Triage and Allocation Team – Role Overview

The Valuation Office Agency is actively seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the wider Chief Operating Officer Group.

As a NTAT Caseworker, you will examine complex information and undertake detailed analysis to make accurate and informed decisions. The role involves triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness measures, thereby improving the customer Check, Challenge, and Appeal (CCA) journey.

Our caseworkers utilize technology to achieve efficient and effective results. The successful candidate will take initiative, suggest ideas for business improvements, develop networks, and share feedback constructively.

Key Responsibilities

• Use research and analytical skills to interpret information and make evidence-based decisions across a range of cases.
• Operate within current legislation and organizational policies and guidelines.
• Research data, collate information, and formulate decisions regarding rating casework, being accountable for these decisions.
• Build relationships by working closely with Property Caseworkers, Researchers, Inspectors, and wider teams.
• Communicate directly with ratepayers, taxpayers, and agents via phone or email.
• Input and download data into computer systems.
• Maintain good horizon scanning and organizational skills to identify risks to team performance.