Caseworker - National Triage and Allocation Team

Government Recruitment Service; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency is looking for enthusiastic Caseworkers to join the National Triage and Allocation Team. Candidates will interpret complex information, make evidence-based decisions, and communicate with clients. Strong analytical and research skills are essential for this role, which contributes to improving customer experiences across England and Wales.

Qualifications

• Enthusiastic and driven individuals required.
• Ability to examine complex information and make informed decisions.
• Experience in communicating with ratepayers and taxpayers appreciated.

Responsibilities

• Interpret information using research and analytical skills.
• Operate within current legislation and organizational policies.
• Research data and make decisions on rating casework.
• Build relationships with Property Caseworkers and other teams.
• Communicate directly with clients via phone or email.

Skills

Analytical skills

Research skills

Communication skills

Problem-solving

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, with a vision to be a world-leading provider of public sector valuations. Our work is vital to collecting over £60 billion of revenue, which benefits communities and touches every citizen and business across England and Wales.

We champion the values of professionalism, integrity, respect, and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow, and excel. We offer opportunities for personal development and growth, empowering colleagues to succeed by providing support throughout their career journey.

Caseworker - National Triage and Allocation Team – Role Overview

The Valuation Office Agency is seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the wider Chief Operating Officer Group.

As an NTAT Caseworker, you will examine complex information and undertake detailed analysis to make accurate and informed decisions. Your responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness targets to improve the customer journey in Check, Challenge, and Appeal (CCA).

Our caseworkers utilize technology to achieve efficient and effective results. The successful candidate will take initiative, suggest ideas for business improvements, develop networks, and share feedback constructively.

Key Responsibilities

• Interpret information using research and analytical skills to make evidence-based decisions across various cases.
• Operate within current legislation and organisational policies and guidelines.
• Research data, collate information, and make decisions regarding rating casework, being accountable for these decisions.
• Build relationships by working closely with Property Caseworkers, Researchers, Inspectors, and other teams within the VOA.
• Communicate directly with ratepayers, taxpayers, and agents via phone or email.
• Input and download data into computer systems accurately.
• Maintain good horizon scanning and organisational skills to identify risks to performance.