Caseworker - National Triage and Allocation Team

Government Recruitment Service; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public sector organization seeks a motivated Caseworker for the National Triage and Allocation Team. This role involves analyzing complex cases, ensuring compliance with legislation, and collaborating with other teams. Ideal for candidates with strong analytical and communication skills eager to support public sector operations.

Qualifications

• Enthusiastic and driven individuals with good analytical skills.
• Ability to communicate effectively with various stakeholders.
• Experience in data research and interpretation.

Responsibilities

• Analyze complex information and make accurate decisions.
• Triaging Challenge cases for lawfulness and completeness.
• Research data and collaborate with various teams.

Skills

Analytical skills

Communication skills

Research skills

Organizational skills

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, aiming to be a world-leading provider of public sector valuations. Our work is essential for collecting over £60 billion in revenue, which benefits communities across England and Wales.

We uphold values of professionalism, integrity, respect, and innovation. We are dedicated to fostering a collaborative and supportive environment that encourages colleagues to contribute, grow, and excel. We support your development and growth, empowering you to succeed at every career stage.

Role Overview: Caseworker - National Triage and Allocation Team

The VOA is seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the wider Chief Operating Officer Group.

As a Caseworker in NTAT, you will analyze complex information and make accurate decisions. Your responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness targets to enhance the customer journey in Check, Challenge, and Appeal (CCA).

Our caseworkers utilize technology to achieve efficient results. The successful candidate will take initiative, suggest business improvements, develop networks, and share feedback constructively.

Key Responsibilities

1. Interpret information using research and analytical skills to make evidence-based decisions across various cases.
2. Operate within current legislation and organisational policies and guidelines.
3. Research data, collate information, and make decisions regarding rating casework, being accountable for those decisions.
4. Build relationships by collaborating with Property Caseworkers, Researchers, Inspectors, and other teams within the VOA.
5. Communicate directly with ratepayers, taxpayers, and agents via phone or email.
6. Input and download data into our computer systems.
7. Maintain good horizon scanning and organisational skills to identify risks to performance.