Caseworker - National Triage and Allocation Team

Government Recruitment Service; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public sector agency in Leeds is seeking a Caseworker to join the National Triage and Allocation Team. This role involves analyzing complex information, making evidence-based decisions, and collaborating with multiple teams to enhance service delivery. Ideal candidates should have excellent analytical and communication skills and be able to work efficiently within established guidelines.

Qualifications

• Enthusiastic and driven individuals.
• Ability to analyze complex information.
• Capability to make accurate decisions.

Responsibilities

• Analyze complex information and make evidence-based decisions.
• Triage Challenge cases for lawfulness and completeness.
• Collaborate with various teams to improve processes.

Skills

Analytical skills

Communication skills

Research skills

Organizational skills

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, with a vision to be a world-leading provider of public sector valuations. Our work is vital to collecting over £60 billion in revenue, which benefits communities and citizens across England and Wales.

We uphold values of professionalism, integrity, respect, and innovation. We are committed to fostering a collaborative and supportive work environment that encourages colleagues to contribute, grow, and excel. We offer opportunities for personal development and growth, supporting our colleagues throughout their careers.

Caseworker - National Triage and Allocation Team – Role Overview

The VOA is seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As an NTAT Caseworker, you will analyze complex information and make accurate decisions. Responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness targets to improve the customer Check, Challenge, and Appeal (CCA) process.

Our caseworkers leverage technology to achieve efficient results. The successful candidate will take initiative, suggest improvements, develop networks, and share feedback constructively.

Key Responsibilities

• Interpret information using research and analytical skills to make evidence-based decisions on various cases.
• Operate within current legislation and organisational policies.
• Research data, collate information, and make decisions regarding rating cases, being accountable for these decisions.
• Collaborate with Property Caseworkers, Researchers, Inspectors, and other teams.
• Communicate directly with ratepayers, taxpayers, and agents via phone or email.
• Input and download data into computer systems.
• Maintain good horizon scanning and organisational skills to identify risks to performance.