Caseworker - National Triage and Allocation Team

Government Recruitment Service; Kingston upon Hull; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK public sector agency is seeking Caseworkers for the National Triage and Allocation Team. Candidates will examine complex cases, make evidence-based decisions, and collaborate with various teams. The role requires strong analytical skills, effective communication, and the ability to interpret detailed information. Join us to support vital public sector work and positively impact communities across England and Wales.

Qualifications

• Strong analytical skills to make evidence-based decisions.
• Good communication skills for engaging with ratepayers and taxpayers.
• Ability to interpret complex information accurately.

Responsibilities

• Examine complex information for accurate decisions.
• Research data and collate information for rating cases.
• Build relationships with various teams within the VOA.

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, with a vision to be a world-leading provider of public sector valuations. Our work is vital to collecting over £60 billion in revenue, which benefits communities across England and Wales.

We champion professionalism, integrity, respect, and innovation. We are committed to providing a collaborative and supportive environment that encourages colleagues to contribute, grow, and excel. We support our colleagues' development and growth, empowering them to succeed at every career stage.

Caseworker - National Triage and Allocation Team – Role Overview

The VOA is seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As an NTAT Caseworker, you will examine complex information and conduct detailed analysis to make accurate decisions. Responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness targets to improve the customer journey for Check, Challenge, and Appeal (CCA).

Our caseworkers leverage technology to achieve efficient results. The successful candidate will take initiative, propose business improvements, develop networks, and share feedback constructively.

Key Responsibilities

1. Use research and analytical skills to interpret information and make evidence-based decisions across various cases.
2. Operate within current legislation and organizational policies.
3. Research data, collate information, and make decisions regarding rating cases, being accountable for these decisions.
4. Build relationships with Property Caseworkers, Researchers, Inspectors, and other teams within the VOA.
5. Engage in direct contact with ratepayers, taxpayers, and agents via phone or email.
6. Input and download data into our computer systems.
7. Maintain good horizon scanning and organizational skills to identify risks to team performance.