Caseworker - National Triage and Allocation Team

Government Recruitment Service; Folkestone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public sector agency is seeking a motivated Caseworker to analyze complex information and make decisions within the National Triage and Allocation Team. This role involves collaborating with various teams, interpreting data, and engaging with stakeholders to enhance the customer journey. Applicants should demonstrate strong analytical and communication skills, with a commitment to professionalism and integrity.

Qualifications

• Enthusiastic and driven individual with experience in analyzing complex information.
• Ability to interpret information and make evidence-based decisions.
• Familiarity with legislation and organizational policies.

Responsibilities

• Interpret information and make evidence-based decisions across various cases.
• Research data and collate information regarding rating casework.
• Engage directly with ratepayers, taxpayers, and agents via phone or email.

Skills

Analytical skills

Research skills

Communication skills

Problem-solving skills

Integrity

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, aiming to be a world-leading provider of public sector valuations. Our work is crucial for collecting over £60 billion in revenue, which benefits communities across England and Wales.

We uphold values of professionalism, integrity, respect, and innovation. We offer a collaborative and supportive environment that encourages growth and development. We support our colleagues throughout their career journeys, fostering success and continuous improvement.

Caseworker - National Triage and Allocation Team – Role Overview

We are seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As a NTAT Caseworker, you will analyze complex information and make accurate decisions. Your responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting volume and timeliness targets to enhance the customer journey in Check, Challenge, and Appeal (CCA).

You will utilize technology to achieve efficient results, take initiative, suggest improvements, develop networks, and share feedback constructively.

Key Responsibilities

1. Interpret information and make evidence-based decisions across various cases using research and analytical skills.
2. Operate within relevant legislation and organizational policies.
3. Research data, collate information, and make decisions regarding rating casework, taking accountability for your decisions.
4. Collaborate with Property Caseworkers, Researchers, Inspectors, and other teams within the VOA.
5. Engage directly with ratepayers, taxpayers, and agents via phone or email.
6. Input and download data into our systems.
7. Maintain good horizon scanning and organizational skills to identify risks to performance.