Caseworker - National Triage and Allocation Team

Government Recruitment Service; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A public sector agency in Exeter seeks a Caseworker for the National Triage and Allocation Team. The successful candidate will analyze complex information, make evidence-based decisions, and collaborate with various teams. Excellent research, analytical, and communication skills are crucial for success in this role, which fosters a supportive work environment.

Qualifications

• Strong analytical and decision-making skills are essential.
• Ability to work collaboratively in a team environment.
• Prior experience in customer service or casework is preferred.

Responsibilities

• Analyze complex information to make accurate decisions.
• Triaging Challenge cases for lawfulness and completeness.
• Engage with ratepayers and taxpayers to answer questions.
• Research data and compile information for casework.

Skills

Research and analytical skills

Decision-making

Collaborative teamwork

Communication (phone/email)

Data management

Job description

The Valuation Office Agency (VOA) is the public sector’s property valuation expert and adviser, aiming to be a world-leading provider of public sector valuations. Our work is essential for collecting over £60 billion in revenue that benefits communities across England and Wales.

We uphold values of professionalism, integrity, respect, and innovation. We are dedicated to fostering a collaborative and supportive environment that encourages growth and development, empowering colleagues to succeed throughout their careers.

Caseworker - National Triage and Allocation Team – Role Overview

We are seeking enthusiastic and driven individuals to join the National Triage and Allocation Team (NTAT), part of the Chief Operating Officer Group.

As a Caseworker, you will analyze complex information to make accurate decisions. Your responsibilities include triaging Challenge cases for lawfulness and completeness, reviewing evidence on Check cases, and supporting the delivery of volume and timeliness targets to improve the customer Check, Challenge, and Appeal (CCA) process.

You will utilize technology to achieve efficient results, take initiative, propose business improvements, develop networks, and share feedback constructively.

Key Responsibilities

1. Interpret information and make evidence-based decisions across various cases using research and analytical skills.
2. Operate within current legislation and organizational policies.
3. Research data, compile information, and make decisions regarding rating casework, being accountable for your decisions.
4. Collaborate with Property Caseworkers, Researchers, Inspectors, and other teams within the VOA.
5. Engage with ratepayers, taxpayers, and agents via phone or email.
6. Input and download data into our systems.
7. Maintain good horizon scanning and organizational skills to identify risks to performance.